• Provide technical support to 1,500 workers located across the country for multiple native mobile applications, computer applications, and hardware. • Install and configure software and hardware. • Leverage ticketing system to triage support requests • Take live customer support calls through remote computer interface • Work is 100% remote.

• Provide technical support and customer service to customers in the Staples store. • Troubleshoot and repair computers, printers, and other electronic devices. • Install and configure software and hardware. • Advise customers on the best technology solutions for their needs. • Sell and service Staples' tech products and services.

Exceeded monthly sales targets by promoting and selling mobile devices and accessories.Conducted product demonstrations and provided detailed explanations to enhance customer understanding and drive sales.Assisted customers in setting up and troubleshooting mobile devices for a seamless user experience.Collaborated with team members to optimize product displays and maintain an attractive sales floor.

• Provided exceptional customer service to ensure customer satisfaction and loyalty. • Utilized point-of-sale systems to process transactions accurately and efficiently. • Prioritized and multitasked in a fast-paced environment to meet customer needs.