- Responsible for Setup4's technology strategy.- Collaboration with clients. - Focused on ensuring quality and growth in technical functions.- Lead the transformation of the organisation to ensure that the short, medium and long-term goals of the strategic plan are met using a collaborative approach and leadership to organisational cultural and structural change, sustainability, operational efficiencies, IT and business intelligence.

Current employment working for IELTS/PTE/OET/TOEFL provider (English language school), where I work as a hands-on member of the IT team assisting with day to day IT needs within an education environment. I provide frontline support to internal and external users, including, management staff, teachers and trainers and students: http://www.studyhub.net.au- Identification and troubleshooting of network system issues and resolution of matters in real time- Maintenance of systems and softwares- Ensuring incidents are handled in accordance with organisational standards, SLAs and protocols- Monitoring and actioning of Network & Customer Trouble tickets- Ensuring network reporting is accurate and is developed with network expansions, upgrades etc- Ensuring processes are available and maintained to the highest of standards- User active directories (setup and maintaining account)- Maintenance of IT systems (IP phones, windows, mac workstations, network printers, ftp etc.)- Quickly arrange repair for hardware in occasion of hardware failure- Installation of softwares- Create a backup and recovery policy- Update system as soon as new version of OS and application software comes out- Implement the policies for the use of the computer system and network- Setup security policies for users such as Firewall Policies, IDS etc.- Resetting user passwords- Lock/unlock user accounts - Mail services – Sendmail, POP3 mail, SSL Encapsulated IMAP Access (IMAPS)- Configuring nodes and APs for various services such as DHCP, Samba, FTP, APACHE services- Troubleshoot using VNC Viewer, Remote Utilities, Ammyy Admin and Team viewer.

As part of my university studies, I undertook part time internship with a local education, training and employment services company. I did this role to gain more hands-on experience working within an Australian business environment: www.careerinsight.com.au- Used my high initiative and self-motivation to take on higher responsibilities- Showed accountability in all my daily duties and functions- Recognised for my efforts by winning Customer Service Award at the end of year- Checked network performance by getting reviews from end users- Troubleshooting network problems and ensuring its resolution in real time- Overseeing user access to the network- also set and monitor passwords and security access- Developed a backup/disaster recovery plan for a network emergency- Planning the network infrastructure for new applications- Diagnosed and resolved technical hardware and software issues and advised user on appropriate action

Before making the decision to come to Australia to study and start a new life, I had built an accomplished career working for one of South East Asia’s leading telcos / network providers RailTel. I worked through Houston Technologies Limited, an American company with a global presence, which specialised in providing network infrastructure solutions: http://www.houstontechnologies.comI worked as a network engineer on key infrastructure projects around the country for Railed (client) coordinating projects as part of a team of 16 engineers: www.railtelindia.com. Troubleshooting and maintenance projects focused on different services throughout India such as VPN, internet lease line, connectivity issues, software and hardware; tracking problem, remediation scheduling and coordination- Network monitoring in 24*7 shifts across the entire calendar year- Configuration of network workstations and CNOC (Central Network Operating Centre) operations- Providing technical support and troubleshooting to team members in remote l/ rural locations- Tracking tickets and providing ETR (Estimated Time to Resolve) and RFO (Reason for Outage)- Recommending improvements to network design and integrated hardware, software and OS- Monitoring of all the network devices i.e. Routers- Use TICKET-TRAC system to create, open, maintain and close project / incident tasks- Backup of all the network devices i.e. Routers & switches on weekly 
& monthly basis- Managing and configuring Cisco Series router, Cisco switches and Juniper routers, Juniper switches