As an IT Support Engineer at Setup4 in Mulgrave, I provide first-level technical support to end-users, addressing a wide range of hardware, software, and network-related issues. I manage support tickets using ConnectWise Manage, ensuring timely resolution and thorough documentation of issues and solutions. My role includes setting up and configuring new hardware and software for employees, diagnosing and resolving technical issues related to operating systems and network connectivity, and performing routine maintenance tasks such as updates, backups, and system checks. I maintain accurate records of IT assets, configurations, and procedures, updating documentation as needed, including those related to Active Directory and Intune for endpoint management. Additionally, I respond promptly to service desk calls, providing effective resolutions and ensuring high client satisfaction.

As an IT Support Engineer, I ensured the smooth operation of desktops, laptops, servers, printers, and workshop software. My responsibilities included diagnosing and resolving a wide range of hardware and software issues, network connectivity problems, and user inquiries. I was committed to providing exceptional customer service, addressing customer inquiries and issues efficiently over the phone and via email.I played a crucial role in implementing and managing backup schedules, overseeing user accounts, and enforcing stringent security protocols to safeguard our systems. Additionally, I handled the installation, configuration, and updating of software applications, closely monitoring system performance to proactively address any IT needs.A significant part of my role involved delivering IT training to workshop staff, fostering a collaborative environment with my colleagues to ensure seamless operations. I was also responsible for managing the IT budget and resources, ensuring compliance with company policies, and maintaining equipment to support our technological infrastructure.

As a Software Engineer at Wesionary Team, I am responsible for developing the frontend of web applications, ensuring they align perfectly with the provided designs. Utilizing React.js and Next.js libraries, I create and implement dynamic and responsive web pages that enhance user experience.In addition to frontend development, I am proficient in creating and implementing APIs to facilitate seamless data exchange between various components of the application. My experience in API development using the Golang Gin-Gonic framework has been instrumental in building robust and efficient backend services.Moreover, I assist in the deployment of applications, ensuring smooth and successful launches. My role demands a meticulous approach to both frontend and backend development, contributing to the overall functionality and performance of our web solutions.