Harshani Lingesvaran Email & Phone Number

Melbourne, Victoria, Australia

Embedded Engineer for QECTicket Management: - Log, prioritize, and resolve incoming helpdesk tickets related to hardware, software, and network issues. - Escalate complex issues to higher-level support or specialized teams as needed.User Support: - Provide first-line technical support to end-users via phone, email, or chat. - Assist with password resets, account setups, and basic troubleshooting for desktops, laptops, andmobile devices.Software Support - Install, configure, and maintain common software applications and operating systems. - Troubleshoot software issues and provide user guidance on software functionality.Hardware Support - Perform basic hardware diagnostics and repairs or coordinate with hardware vendors for warrantyservices. - Set up and deploy new computer hardware and peripherals.Network Support - Assist with basic network troubleshooting, including connectivity issues and configuration of networkdevices. - Monitor network performance and report issues to senior engineers.Documentation - Maintain accurate and detailed records of support activities and resolutions in the helpdesk system. - Create and update user guides and technical documentation for common support issues andresolutions.Customer Service - Maintain a high level of customer service and professionalism in all interactions. - Follow up with users to ensure their issues are fully resolved and provide additional support if needed. - Ability to work effectively within a team environment and collaborate with colleagues.

Melbourne, Victoria, Australia

The eExam IT Support Officer provides excellent front-line support to Monash University students, eExam Supervisors, and the broader eAssessment Operations Team during the delivery of end-of-semester exams. The primary focus is to deliver a variety of technical support services and to apply technical knowledge and expertise to ensure an efficient and effective exam delivery for students.The role is responsibilities:- Providing exceptional technical support in person to students and invigilators with IT problems during eExam delivery- Creating and maintaining accurate and detailed log entries of all problems and corresponding support actions- Responding to requests for assistance and ensuring requests are regularly updated in an effective and timely manner according to agreed procedures- Ensuring technical queries not progressing are escalated according to established procedures- Providing an effective interface between users and stakeholders by supplying all necessary information according to procedures- Other duties as directed from time to time

Adelaide, South Australia, Australia

- Serving as the primary point of contact for all customer inquiries, including both technical and sales-related concerns- Actively engaging with customers, promptly addressing concerns, and escalating significant issues to the supervisor- Assisting a large number of customers daily with a positive demeanor and a focus on ensuring customer satisfaction- Documenting customer calls and complaints using the CRM database.- Adhering to company policies and standard inquiry response scripts to consistently meet call-time and quality standards- Generating invoices and statements, as well as receiving payments for customers, while holding their privacy- Ensuring the backup of customer inquiries is maintained- Providing training sessions and workshops to empower users with the necessary skills and knowledge to leverage IT resources effectively and maximize productivity- Creating and maintaining documentation, including user guides, FAQs, and knowledge base articles, to facilitate self-service troubleshooting and user education- Collaborating with third-party distributors to facilitate customer orders and ensuring timely delivery of it

Australia

Work integrated learning programme with ACS

Melbourne, Victoria, Australia

Melbourne, Victoria, Australia

Sri Lanka

Bachelor'S Degree, Information Technology

Professional Year, Information Technology

Bachelor'S Degree, Digital Communication And Media/Multimedia

Diploma, Digital Communication And Media/Multimedia

Higher National Diploma, Computing And Systems Development, Merit