Software Quality Assurance Team Leader
Philippines
As a QA Team Leader, leads the overall quality delivery of the project for onboarding Tier 1 and existing hosted and licensed clients Defines test strategy / test plan of the project and executing the plan to completion; responsible in managing and performing the testing activities Performs defect management by constant review, prioritization, endorsement, tracking to resolution, verification of defect fix and backporting activities Manage and maintain team dynamics and productivity, remove reported impediments of the team, provide guidance/mentoring through peer testing Promote regular learning for the QAs by conducting regular trainings and brownbag sessions. Spear-heads automation initiatives from proof of concept, knowledge transfer, training and implementation phases. Provides timely submission of test artifacts: Project Milestone Workplan, Test Scenario Matrix/Requirements Traceability Matrix, Test Cases, Test Completion Report, Knowledge Transfer Documents. Perform regular audits on QA’s adherence to quality procedures, and constantly revisit standard quality procedures for improvement. Conducts regular face to face meetings with team members to discuss several topics such as, but not limited to, performance reviews or feedback dialogue, provide support and guidance to impediments, follow-through and monitor progress on deliveries, discuss performance and other personal issues that may impede desired output from individuals Conducts regular team meeting with subordinates/team members to cascade administrative changes such as new policy implementation, time keeping, organizational changes, onboarding QAs. Attends and proactively participates regular project meetings to discuss progress on project deliveries, interpret and determine quality-related reports and provide action plans to improve output Seek constant feedback from clients, both internal and external, to maintain good working relationship.