● Perform the full range of project management cycle: initiating, planning, executing, monitoring, and closing. Independently lead and direct projects requiring high levels of functional integration and involving multiple disciplines to be managed.● Develop and help execute comprehensive change management strategy and communication plan relative to project scope and stakeholders; orchestrate and lead change management methodologies underlying project success.● Work with external system integrators to ensure quality deliverables are met on-time and on-budget. Escalate risks and issues and work collaboratively with system integrators and software vendors to develop solutions or solve problems.● Manage execution of multiple, parallel projects within a timescale, scope and budget. Estimate timelines and resource planning/capacity.● Ensure that project milestones are identified and tracked to proactively identify and resolve issues and mitigate risks that may threaten the program delivery.● Provide sales support for RFP and RFI responses regarding implementation pricing and timelines.● Lead team efforts in continuous improvement by helping the team take ownership of their actions items as identified during retrospectives.● Provide superior client service in demanding, deadline driven situations ensuring the delivery of quality work product within established time frames.● Coordinate with product management for decisions on feature/function enhancements and product roadmap.

Smart building software - implementation, training & supportResponsible for implementing IoT and IWMS SaaS solutions. Working with global clients from sales handover through implementation and on-going relationship management. ● Primary project manager on all software implementations ensuring resources are aligned to stay on track with project goals.● Responsible for configuration of software including sensor plan set-up, user creation, and building and asset configuration.● Provide sales support for RFP and RFI responses regarding implementation pricing and timelines.● Conduct end-user training onsite and online for all software products and modules.● Maintain customer relationships beyond implementation to ensure software is providing value added for continued renewals.● Coordinate with product management for decisions on feature/function enhancements and product roadmap.

Responsible for supporting custom software applications from sales pipeline through implementation, training and client support. Operate in small team environment to implement mobile application (iOS/Android) and proprietary SaaS solution to increase efficiencies for field data collection. Played a key role in the successful creation and launch of converting existing legacy application to cloud-based software for cross connection program management.Contributed to functional specification requirements documentation.QA testing of user interface, issue tracking and change management documentation.Successfully converted existing client base and hit target sales goals for new implementation.Managed BETA testing program for pilot clients.Client support of software issues, communicating user requirements to the technical staff for fixes and enhancements.Created online support documentation and managed support tickets using Zendesk.Able to maintain client relationships by providing in depth product knowledge, as well as regulatory and industry expertise.Excellent project execution skills for on-time, on-budget project completion.Expert ability to translate complex software technology into easy-to-understand language.Effectively communicate with all levels of clients from field staff to directors.Delivered dynamic presentations at regional user conferences.Foster and develop client relationships.Effectively cross sell other services and/or products to existing clients to ensure we are providing a full service solution to our clients.

Hands-on management role overseeing all customer and client concerns. Responsible for product support, product demonstrations, training, implementation, account management, product release management, client communication and consulting services. Products focus on Anti-Money Laundering detection as well as Check and Deposit Fraud detection for financial institutionsPromoted from software support representative to manager of product support after 3 years.Successfully supported national sales, providing implementation, training and support, onsite and online.Developed end user documentation and change management documentation.Managed software system development and integration projects through all phases of project life cycle – analysis, design, development, testing, implementation, and post-production support.Worked with clients to develop an implementation plan to ensure resources are allocated properly for specific time and budget constraints.Develop product specific testing plans to ensure code changes are fully functional prior to release.Coordinate and manage all product management documentation and specific client technical requirements.Hired, trained and mentored support staff.