Facilitated the operational workflows within CoupaUniversity, serving the entire employee base. Engaged in frequent collaborations with Learning & Development (L&D), Enablement, HR, and various teams to refine processes and guarantee the success of our programs.* Leveraged Asana and Zapier to streamline and automate the L&D program deployment, achieving a notable boost in participation and overall program effectiveness.* Proactively addressed recurring challenges by overseeing the FreshService support portal and the Employee Enablement inbox, devising cross-functional solutions to enhance the employee experience.* Managed the Sapling onboarding platform, LearnUpon, and LinkedIn Learning's Learning Management Systems (LMS), conducting consistent analyses to identify trends and inform strategy.

General Contributions:Collaborated with the DEI Director and Employee Experience team to advance DEI objectives by disseminating resources, organizing events, and driving membership initiatives. Worked with L&D, HR, and Talent teams to promote inclusive practices, such as the adoption of pronoun and chosen name fields, and integrated DEI principles into various programs, including onboarding.Illuminate ERG (LGBTQ+) Chair:* Led the organization of Pride Month and other key events throughout the year, focusing on raising awareness, fostering dialogues, and educating on LGBTQ+ issues.* Reformed the ERG to enhance its impact, with a renewed focus on Education, Membership, and Outreach.* Participated in the Out & Equal Workplace Summit in 2022 and engaged in quarterly discussions with GenderCool, bringing back innovative strategies to support our employees better. Ensured all acquired knowledge and resources were shared with ERG members.Empower ERG (Women's) Board Member & Technical Program Manager:* Initiated a cross-company women's mentorship program involving six organizations, fostering professional growth and networking.* Managed the technical setup for ERG activities, including Zoom events and Marketo campaigns for major external events.* Developed and maintained a repository of resources on the intranet, including updates, tips, highlights, and best practices, to support the ERG's objectives and activities.

Managed operations for the Seattle, San Diego, and Denver offices, adapting to the challenges presented by the pandemic by:* Coordinating office closures and relocations in response to health guidelines.* Maintaining employee support during the transition to a remote-first environment by facilitating virtual engagement, ensuring access to necessary supplies and equipment, and providing frequent updates.* Developing essential organizational resources, such as office-specific handbooks, budget templates, intranet content, and reporting dashboards.* Supporting additional teams throughout the company including ERGs, and L&D.

* Decommissioned Seattle office (Heptio Acquisition)* Migrated vendor information into Coupa procurement software* Assisted VMware team with additional transition tasks

As employee #10, I had the privilege of being part of building out this progressive start-up. I thrive in chaos and juggled life as an executive assistant, recruiting coordinator, IT support and much, much more. I have seen this company through an office expansion (managed by yours truly), hiring of 90 additional employees and the acquisition by VMware. It was a very impressive and fast two years.