Aishwarya Dev Email & Phone Number

• Collaborate with stakeholders to gather, analyze, and document business requirements for ServiceNow implementations, enhancements, and integrations.
• Serve as the liaison between business users and the technical team, ensuring a clear understanding of business needs and system capabilities.
• Lead workshops and requirements-gathering sessions with cross-functional teams to develop effective ServiceNow solutions.
• Design, document, and communicate functional and technical specifications for ServiceNow modules, particularly ITSM, CSM, and other relevant areas.
• Analyze and document current processes, workflows, and pain points, identifying opportunities for automation and efficiency improvements through ServiceNow.
• Facilitate UAT (User Acceptance Testing), ensuring that solutions align with business requirements and expectations.

Princeton, New Jersey, United States

• Elicit, analyze, and document internal customer business requirements and use them to craft a digital transformation plan.
• Gathering and documenting customer business requirements for digital transformation opportunities.
• Mapping and analyzing the current and future customer journeys for service delivery programs and performing ROI analysis to support project approval and prioritization.
• Participating in sprint development processes and working cross functionally to ensuring access to key information for all teams to help deliver solutions.
• Support the preparation and delivery of routine status meetings with customers.
• Designing and innovating solutions that utilize research and process automation techniques for leading project deliverables.

Aurora, Illinois, United States

• Develop and demonstrate healthcare knowledge and gather insights to drive business decisions.
• Perform Medicare data migration, validate and analyze sensitive Medicare data using MS Access and Advanced Excel.
• Work with technical teams to write user stories and track bug fixes on Azure DevOps.
• Participate in agile methodology sprint planning and represent the customers to translate business needs into technical requirements for the internal teams.
• Validate the work done by the technical team as needed in the form of User Acceptance Testing and handle JAD sessions.
• Product SME – Point of contact for customers for questions/requests/issues on the working of the product along with providing elevated support to the customers during hyper care, post go-live.

Edison, New Jersey, United States

• Develop marketing plans by gathering data and analyzing market trends.
• Perform market research to determine/verify a project's economics.
• Analyze business development goals and needs.
• Generate reports, detect profitable markets, and propose solutions to increase profit.
• Evaluate costs and benefits of multiple actions and/or solutions and provide data-driven recommendations.

Bangalore, India

• Worked for enhancement and configuration of a Salesforce based Hospitality domain.
• Created Custom Objects, Custom fields, Tabs, Custom Views, and Field Sets on the Salesforce platform.
• Performed configuration setups by creating email templates, validations, workflows, workflow field updates, created and maintained - roles, profiles, user accounts, custom reports and dashboards.
• Actively involved in communicating with the onshore team for gathering the project requirements.
• Documented the requirements gathered in the form of user stories on Jira.
• Crafted UAT scripts within Jira and subsequently executed them to validate functionality and ensure alignment with project requirements.

Bangalore, India

-As an intern at Effone Technologies, I worked on the KECT project based on Digital Forensics. -The proprietary Incident Response tool is designed to assist in detection of malicious threats, without the need for file signatures. -The tool scans the enterprise for malicious threats and indicators and collects data. -Through analysis, malicious indicators.

Master'S Degree, Information Technology And Analytics

Bachelor'S Degree, Computer Science

Activities and Societies: Represented the college Western Dance team for 3 years.