Abed Islam Email & Phone Number

-> Lead quality assurance team for testing all case management, case open, user administration, known issues, and work order features on IBM’s support website. -> Created automation scripts using nodeJS and Selenium on new and existing features on the support platform in order to minimize amounts of time spent each deploy on manual testing. -> Manually tested site features end-to-end and led regression testing efforts for specific existing features every sprint.-> Worked closely with developers to reproduce reported bugs and gain deeper understanding of the issue, working with colleagues to answer questions developers and management had about defects.-> Ensured developers' stories were up-to-date in time for sprint deadlines. I worked to avoid disruptions to key features that were necessary to our business users.-> Collaborated with other teams with common features, ensuring that end-to-end testing was completed for new features. -> Onboarded new employees, discussing the key features and functionality on the platform, getting access to our repository and to the development environments. This allowed them to become active in development faster than on many other squads. -> Mentored new QAs on testing methodologies and best practices in coding automation tests -> Attended daily scrum to discuss defects found during testing of new features, defects found during regression testing in all environments, and provide updates on automation tasks.-> Created a JIRA board to facilitate our team’s daily tasks. This board is used in scrum, giving the product owner and iteration manager visibility on in-progress issues and their status.-> Led multi-functional calls to discuss cross-platform features, and reported to my squad and brought this information to our immediate team in order to avoid any interruptions in our development. -> Coordinated with Salesforce engineers to ensure uninterrupted functioning of the support site during seasonal release updates.

Greater New York City Area

-> Initiated my career journey as a Full QA professional.-> Successfully managed the quality assurance process as the sole QA expert supporting a team of 20+ Developers.-> Demonstrated proficiency in conducting comprehensive Front-End and Back-End QA assessments.-> Collaborated effectively with designers to ensure alignment between conceptual designs and feasible coding solutions.-> Spearheaded the automation QA initiative using WebDriverIO, streamlining testing processes.-> Acted as a mentor, imparting best practices in Automation Code development to fellow Developers.-> Engaged closely with Clients to ascertain critical features, prioritizing automated testing during deployment to prevent regressions.-> Skillfully executed Regression and Discovery QA procedures, ensuring the integrity of existing features and the robustness of newly developed ones.-> Applied expertise in Data Manipulation across CraftCMS and EE Content Management Systems.-> Worked in close coordination with the PM team to meticulously devise comprehensive test cases, ensuring thorough test coverage.-> Assumed a pivotal role in leading the testing efforts for VMG's inaugural mobile App.

-> Significantly enhanced the efficiency of legacy query-based reports, reducing processing time from over 5 minutes to a swift 10-15 seconds.-> Orchestrated the seamless transition of reports from Crystal Report to SSRS platform.-> Devised and implemented innovative Master/Sub-Report structures within SSRS, providing dynamic and well-structured reporting solutions.-> Skillfully authored custom VB code to imbue reports with tailored logic, aligning them precisely with clients' requirements.-> Assumed a proactive role in code validation, diligently reviewing fellow Developers' code during periods of low workload to ensure optimal quality.

Greater New York City Area

-> Revitalized legacy pages by meticulously rewriting them into the modern MVC C#/AngularJS format, resulting in heightened performance, adherence to contemporary standards, and seamless integration into a novel Web App framework.-> Demonstrated flexibility and teamwork by stepping in to evaluate developers' features during peak workloads, mitigating stress and ensuring consistent quality.-> Translated intricate business requirements obtained from Business Users and Business Analysts into meticulously crafted code and features, enriching the functionality of our application.-> Collaborated extensively with cross-functional teams, meticulously engaging with testers to validate that the developed code not only met user expectations but also adhered to rigorous quality standards, thus delivering a bug-free experience.

Bachelor Of Arts (Ba), Computer Science

Education record