(Formerly Infusionsoft)Monitor and provide feedback, on over 100 representative/customer interactions per month, including inbound calls and written communications.Lead monthly Manager Calibration and Quality Assurance Training Sessions to review reporting processes, coaching suggestions, and ensure seamless scoring from QA and Management Teams.Development and delivery of Quality Assurance Guidelines and Expectations Training to new and existing Sales and Service… Show more (Formerly Infusionsoft)Monitor and provide feedback, on over 100 representative/customer interactions per month, including inbound calls and written communications.Lead monthly Manager Calibration and Quality Assurance Training Sessions to review reporting processes, coaching suggestions, and ensure seamless scoring from QA and Management Teams.Development and delivery of Quality Assurance Guidelines and Expectations Training to new and existing Sales and Service Representatives.Deliver ongoing CallMiner Training to all leadership roles. Show less

Develop and schedule hundreds of hours of programming and events, concurrently, for all Square Egg Pop Culture Conventions, including Phoenix Comicon, Minnesota Fan Fusion, and Vegas Fan Fusion.Develop a training process and oversee Panel Delivery Training for new all panelists, ensuring that 99% of all new events will take place as scheduled.Develop processes, procedures, and guidelines to ensure programming and events continue to attract guests.

Lean implementation for Quality Assurance, including Kaizen for monitoring process, which led to thousands of dollars saved and an All 4 OneAmFam award in 2017.Develop, maintain, and present QA Guidelines and Expectations Training to new and existing Sales and Service Representatives.Lead monthly Manager Calibration and Training Sessions to review reporting processes and ensure seamless scoring from QA and Management Teams.