Support a highly integrated multi-system environment.Managing the resolution of systems integration errors.Identify improvement opportunities utilising out of the box MS CRM Dynamics configuration.Trouble shoot issues from the business and communicate issues with relevant stakeholders.

Manage and support Tradexpress (EAI/EDI), Microsoft CRM Dynamics 2011, Microsoft SharePoint 2007 and security configuration in PeopleSoft HR and FN module.Key Achievements: • Reduced the incidents by 40% by proactively monitoring and identifying recurring incidents, transport and translate errors in Tradxepress and PeopleSoft applications.• Manage vendors, internal customers and external customers for the application related issues requests and enhancements.External customers… Show more Manage and support Tradexpress (EAI/EDI), Microsoft CRM Dynamics 2011, Microsoft SharePoint 2007 and security configuration in PeopleSoft HR and FN module.Key Achievements: • Reduced the incidents by 40% by proactively monitoring and identifying recurring incidents, transport and translate errors in Tradxepress and PeopleSoft applications.• Manage vendors, internal customers and external customers for the application related issues requests and enhancements.External customers are big shipping lines like Maersk Shipping, ANL Shipping line and vendors are CRM and SharePoint vendors for development and enhancement for these applications.• Self – learned, managed and administered new applications like Microsoft CRM Dynamics, SharePoint and PeopleSoft applications• Save more than hundred and fifty thousands of dollars from vendors by doing designing, integrating, configuring and troubleshooting work in-house in CRM Dynamics, SharePoint and web based applications.• Lead to resolve the network, databases and OS related issues by liaising with other teams (Technical Services, Databases and Networking) for faster fault resolution.• Trained and Mentor existing and new team members.• Implemented ITIL functionality in day to day processes• Handled and worked on similar responsibilities for Tradexepress Projects and Production support as in the E-commerce Support engineer role from 2008 – 2012. Show less

Manage and support operations of EAI/EDI Tradexpress tool for translating data files and technical support to internal and external customers. External customers are the biggest shipping companies in Australia like ANL, Maersk, and MSC etc.

Manage and support Whirlpool’s EDI system. Websphere Data Interchange Ver. 3.2 was integrated with SAP-SD for their purchase orders, deliveries and invoice transmission. The responsibilities were also included to troubleshoot in SAP-SD related to posting of purchase orders, deliveries and invoices. I have also worked on the client site in Michigan, USA for the ongoing support of the EDI system.