Ajay Kumar Email & Phone Number

Melbourne, Victoria, Australia

Melbourne, Australia

Projects: Online Philatelic –Augment online shop product portfolio with Philatelic and photo gift products in agile methodology and also strengthen operational efficiency at fulfillment facilityAlso work on a roadmap/requirements for transitioning a legacy OMS/WMS and payment gateway system into a SAP, Securepay and online system.Key Activities::Augment the product portfolio in online shopDesign the customer journey maps and UX Spearhead the transition work of the legacy ERP and payment system into SAP, SecurePay and online platformInstall automated packing systemNextGen Mobile - Digital platform and application transformation of all the mobile scan based functionalities across the network (Post Offices , Drivers, Facilities) into new Android based devices.Key Activities: * Back end data mapping, System integration, porting logic, master data management along with the UX designing and capabilities. *Document BRDs, Interface design Docs, data artefacts, Involves business and technical stakeholder management and collaboration in each phase of the Agile sprint based delivery model. Manage deliverable in Agile Sprints. Manage Sprint cycles, user story sprint backlogs* Hold Tech Discussions with the vendors, Support testing, Go-live and roll-out activities.* Data Engineering, modelling and ETL technique experience - worked in native as well as custom data transformation and integration between different interacting systems using xml, JSON. Exposure to TIBCO, SAP PO/PI, IBM WMB, ERD diagrams, Object-Role relation* Document the process flows, File management in SharePoint, Write user stories in JIRA and maintain other related artefacts in confluence* Work with the architects in envisaging and designing the future roadmap and adopting the best fit approach for all the key deliverables* Provide assistance to all the other BA’s from other streams in defining a cohesive solution intertwined well with all the deliverable spanning across multiple projects

Melbourne, Australia

Project Name: Mass Market Fulfillment - MMF Digital TransformationPart of a very dynamic and invigorated Logistics Order Management System team under Mass Market Fulfillment (MMF) program for Telstra Consumer and Small Business, Retail, Legacy Business,Enterprise and Wholesale channels.Acted as a BA cum Consultant lead for LOMS project in MMF program ensuring the Logistics Order Management business requirements are fully elicited, designed, developed and implemented with the best customized bespoke solution and integrated with wider Telstra enterprise landscape comprising of myriad applications to comply with all regulations and also establish its retail operational delivery model in-house. Played a pivotal role in framing requirements and solution design for Same Day Delivery orders via its regional fulfillment centres.Pre-Orders for top end products like Apple, Samsung, Google during launch is one of the most profitable sale period for Telstra. Played a crucial role in eliciting requirements from all different channels and also framed the solution for its capture, intercept, orchestration and delivery operation in the new MMF system.Other regular activity as part of this role includes:Technical assistance to integration team and Salesforce CRM team in data mapping and defining middleware micro-services as well as integrating the order and event updates for end user visibility.Review all the functional and technical specs and ensure the solution is developed as per the agreed design complying with all the business requirementsDocument process flows, operational charts, user stories in jira and maintain other related artefacts in confluenceProvide assistance to all the other BA’s from other streams in defining a cohesive solution intertwined well with all the deliverable spanning across multiple projectsAssist Test team in conducting the application testing, Integration testing, UAT & BVTPrepare RTM and map the work packages with the APQC framework

Melbourne, Australia

Project name: Aggregation phase2 , NextGenSuccessfully managed all the Business System Analyst deliverable for a complex merger project on Freight Aggregation and Tracking in StarTrack and AusPost depots. Simplified the convoluted solution for line-haul movement, in-house freight/parcel tracking and scanning, domestic air-borne movement visibility. Performed all the business system analyst activities like requirements elicitation, analysis, facilitate workshops, discovery meetings, functional, non-functional & technical analysis, process mapping, solution design, business strategic planning and documentation by effectively collaborating with StarTrack and Auspost business team, technology groups (SAP-EM, TIBCO, Telstra, Salesforce CRM), Infrastructure & Network team and delivery connect Hand Held scanner vendor. Reviewed all the functional spec and amended the necessary changes after consulting with the business and as per the workshop stakeholder review comments. Documented all the necessary artefacts like BRS, NFR, Business Rules for various systems, Sequence Diagrams, Barcode specifications, Data mapping, Event mapping, Event Description harmonization, CR documentation of Specifications, Master Data file compilation for users, depots, receptacles list and hierarchy etc. Assisting in functional and E2E testing, defect triage, UAT coordination Creating specs for SAP EM GUI search engines Creating Service transition and L&D documents for end users Assisting in PVT and represented as SME during pilot

Melbourne, Australia

Bengaluru Area, India

Domain/COTS Package : Retail, eCommerce, SCM, Order Management, Warehouse Management, Inventory Management, Sterling Commerce OMS/WMS/COM, Manhattan Associates WMS SCOPEClient Worked for: MYER , TARGET, StarBucks, HallmarkKey achievements:• Successfully led a team of BA and solution consultants in implementing and supporting end to end ecommerce digital solution for MYER in a multi year project. • Performed all the business system analyst activities like requirements elicitation, analysis, facilitate workshops, discovery meetings, functional, non-functional & technical analysis, process mapping, solution design, business strategic planning and documentation by effectively collaborating with business partners, technology groups and suppliers.• Leadership to all BA deliverable and managed sprint delivery deadlines, including a custom-made BA accounted framework providing plans, project resource, effort & timelines details.• Conceptualized a hybrid custom approach for BA practice adhering to BABOK guidelines. Developed a BA service catalogue, supporting processes/artifacts, templates and a governance model to ensure transparency, consistency & standardization of working across the BA team.• Manage close relationship with multiple stakeholders for data mapping/exchange exercise. • Contribute in pre-sales activity with technical analysis on RFP/RFI, estimation, resource planning, client technical demo.• Draw technical architectural design, prepare BRD and high level functional specs.• Conceived and implemented a knowledge pool program for BA development among new recruits and upscale them to the independent contributor level.• Facilitate scrum meetings, product backlog grooming, retro meets for agile scrum projects. Foster self organizing collaborative approach in project delivery among team members. • Assist clients during UAT and other test phases ensuring high quality by providing support for both business and technology resources.

Greater Minneapolis-St. Paul Area

Successfully led as an IT business analyst & Manhattan WMS SCOPE Consultant in driving the agile scrum based expansion & testing program for 600+ online stores in accelerating their multi-channel sales growth & optimizing several back end fulfillment processes. Key Achievements:• Collaborated with the stakeholders in gathering the roll-out requirements and determined the stage deliverable plans with proper entry/exit criteria.• Let the BA team in preparation of process models as per BPMN, encapsulating enterprise wide architecture and data/message flow diagram from integrated applications.• Produced governance document for the entire project highlighting the process which is adopted in sprint deliverable by a collaborative team at onsite and offshore.• Counseled the business flows - especially the packing and shipping processes in determining which functionalities would need to be improvised & automated in order to maximize business.• Teamed up with external partners, product owner and architects in understanding and documenting the business req of technical stack ramp up to support additional online transactions.• Performed fit-gap analysis of WMOS application to highlight new master data creations for supporting additional stores.• Led from the front in accessing the impact of each sprint release on servers & UI and provided necessary re-modelling techniques to mitigate it in next cycles. Example: DB table-size tweaking and multi threading for data sync operations.• Reviewed the UAT test plan & test cases written by the business testers and provided thorough support in executing them.• Performed overarching responsibility of Scrum Master facilitating all scrum ceremonies like daily stand meet, sprint planning, retro meet and also producing the necessary artifacts like sprint backlog and burndown charts.

Melbourne, Australia

• Successfully facilitated workshops with client and business partners in extracting the business requirements and articulated it in an elaborate matrix.• Jointly developed the business cases and statement of work(SOW) document for the client highlighting the extend of contractual agreement underlining necessary activities, deliverable and timelines.• Performed process mapping adhering to BPMN guidelines for OMS/WMS application.• Conducted workshops, mock-ups to highlight the TO-BE solution in parts to various stakeholders and get buy-in.• Tightly worked with technical developers in illustrating the requirement and overseeing the deliverable ensuring that it falls in line with the business requirement.• Work in tandem with the consultants and developers in writing the detailed functional specs. Conducted meeting with the business/client to ascertain the veracity of the deliverable.• Proactively liaise with multiple teams/systems to seek advice and also anchor meeting to discuss data mapping.• Being a SME, extrapolated the inconspicuous needs. Got buy-in for development and included in BRD.• Worked closely with the business in drafting/reviewing the SOP documents for the new solution.• Assisted the IT testers in writing the UAT test plan / test case and ensuring the (TSR) is approved by business. • Coordinated with the stores before go-live to apprise them of the impending e-Commerce solution/walk-through and how to be productive from day-one of roll out.Achievements:• Developed a tailor-made BA wiki-page to highlight the entry/exit activity with level of detailing needed for each operation undertaken by the BA member.• Ensured in effective communication with every stakeholder throughout the project which resulted in speedy go-live for the implementation with desired results.• Ensured speedy resolution of any bottlenecks and removed any impediments with effective collaboration with stakeholders contributing in winning the supplier of the year award.

Bengaluru Area, India

Member of System Analyst team in a change management project for DHL Logistics augmenting the IT capabilities around online spare part order fulfillment project globally.Responsibilities:• Participated in workshops with business customers and technical analysts to gather business requirements and other peripherals for delivery.• Scoped and documented technology and system requirements for augmentation in OMS-WMS suites. Derived the functional and non functional specifications using UML into use cases.• Conducted impact analysis of the proposed change on the existing functionality and recommend any negative risk and mitigation approach.• Evaluated the scenarios and recommended suitable business process using visio.• Engaged in brown bag and whiteboard sessions with the technical analyst to conceptualize and formulate the low level designing.• Work collaboratively with technical analyst during necessary POC around picking, putaway and procurement scenarios.• Planned client demonstration for TO-BE solution to get approvals and build initiation.• Work with the technology team during development and integration testing phase to consult and ascertain the business needs are adhered precisely in the output.• Held weekly meetings with client account managers in briefing the progress done and discuss any aberration in scope or timelines.• Effectively use ALM tool- sharepoint to tag and track the necessary project artifacts.• Assist the QA team in extracting test cases and provide support during execution phase as well as UAT.

Bengaluru Area, India

Domain/Package Worked for : Supply Chain, Retail, CPG, Manufacturing, Order Management, Inventory Management, Warehouse Management, Yard Management, Supply Chain VisibilityCore Competencies: QA Project Lead, Test Assessment, Define Test Strategies, Performance Tuning, Automation of test cases, Product release and QA, Liaison with Dev, Sales, Support and training team , Re-engineering Solution, Mentoring and TrainingResponsibilities involved:• As Project Lead, engaged with all the required stakeholders like development, QA, Support, Maintenance, Learning, Documentation, Project management teams for developing/ enhancing the Order management/ warehouse management suites of IBM Sterling Commerce. • Worked on several Sterling Multi-Channel Fulfilment solution products like Order Management (OMS), Warehouse Management System (WMS), Store Order Management (SOM), Customer Order Management (COM), Yard Management System (YMS) during the course of engagement with the company. Worked majorly in the development of these products by adding new features to them as per market needs. • Work with the Project manager, service line manager on requirement gathering of the new features that need to be added to the core application. • Conduct detail requirement analysis workshops, brown bag sessions with the development team on the new business requirements. • Solutionize the business need into IT solution. • Write BRD covering the essence of the requirement and create traceability matrix sheet. • Write test scripts and test cases based on the functional specs covering all the possible scenarios. • Carry out the build testing process. Perform system test, integration testing, data integrity test, regression test, performance test, stress test, volume test, load test. • Automated 1000+ test cases in OMS and WMS applications using QTP and IP tool. • Developed business use-cases for Fortune-500 companies like Dal-Tile, 1-800 Flowers, GAP, QVC, and Unison.

Bengaluru Area, India

Domain/Package : Supply Chain, Warehouse Management(WMOS - SCOPE), Labor ManagementAt Manhattan Associates, the core competent areas that I worked on are listed below:Software Test AssessmentDefine Test StrategiesAutomation of Test CasesTest Suite DesigningProduct Release and QA testingLeading QA teamAs part of responsibilities, the work details are listed below:• Worked on Warehouse Management ( WMOS), Labor Management during the course of engagement with the company. Worked majorly in the development of these products by adding new features to them as per market needs. • Work with the Project manager, service line manager on requirement gathering of the new features that need to be added to the core application. • Conduct detail requirement analysis workshops, brown bag sessions with the development team on the new business requirements. • Solutionize the business need into IT solution. • Write BRD covering the essence of the requirement and create traceability matrix sheet. • Write test scripts and test cases based on the functional specs covering all the possible scenarios. • Carry out the build testing process. Perform system test, integration testing, data integrity test, regression test, performance test, stress test, volume test, load test . • Follow complete STLC lifecycle. • Post release, prepare reports highlighting the new learnings from this engagement. Areas of improvements and others.

Greater Noida, Up , India

My responsibilities involved the below set of activities:• Writing of test specifications that need to be verified for quality checks for the project management software installed in the company manufacturing plant. • Writing of test cases for various modules and their actual behaviour in the application • Performed different quality testing processes like localized testing, step testing, comprehensive testing in developing a hardware product and implementing then on the process line• Undertake six sigma project to identify root cause and cure of any issue.• Engage with the vendors/suppliers to understand the parts specifications that is used for assembling a refrigerator.• Worked with the R&D team to understand any new design that is getting designed for new models. Formulated the quality checks that need to be performed to check the effectiveness of the design.• Held meeting with the R&D team, procurement team, production team, third part vendors on these new designs and evaluated all the changes that will be required in the production line to accommodate the same.• Wrote specifications to check for the quality of the new components that are getting procured from the vendors. • Identified the quality measures that need to be taken to check the complete functionality of the refrigerator component.• Held daily meeting with the quality personnel.• Worked with the production manager in streamlining the process capabilities.• Provided inputs to the R&D team on the quality aspects.

Bachelor’S Degree, Mechanical Engineering, First Class With Distinction - 78%

Activities and Societies: College Cricket Team College track and Field team

Associate’S Degree, Physics Chemistry And Mathematics, 10+2 With 74% Marks

Activities and Societies: Member of the school choir Member of the school track and field team

High School, Sslc, First Class With Distinction - 87%