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Ajay Sharma Email & Phone Number
Customer Experience Principal
at
CISCO COMMERCE INDIA PRIVATE LIMITED
LinkedIn matched
✓ Verified Jun 2026
3 data sources
Profile completeness 86%
Current company
Role
Customer Experience Principal
Location
Gurgaon, Haryana, India
Company size
Who is Ajay Sharma? Overview
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Quick answer
Ajay Sharma is listed as Customer Experience Principal at CISCO COMMERCE INDIA PRIVATE LIMITED, a company with 25 employees, based in Gurgaon, Haryana, India. AeroLeads shows a matched LinkedIn profile for Ajay Sharma.
Ajay Sharma previously worked as Vice President - Customer Experience at Infinity Labs India and Service Delivery Manager at Cisco Systems. Ajay Sharma holds Pgdba, Post Graduate Diploma In Business Administration from Annamalai University.
Company email context
Email format at CISCO COMMERCE INDIA PRIVATE LIMITED
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CISCO COMMERCE INDIA PRIVATE LIMITED
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Profile bio
About Ajay Sharma
To lead a team of professionals in a challenging environment; where the job responsibilities provide knowledge enrichment & enhancement of leadership skills.Have experience of working in vendor industry as well as end user industry. Have held various positions from customer support to project delivery & solution architecting. Have the experience of leading & working with virtual teams. In my current profile am part of the global contact center consulting team.Specialties: Managed Services design & deliveryContact Center design & architectureContact center servicesConvergence solutionsVoice & Data networkingSelf service solutionsIVR & speech rec application design
Current workplace
Ajay Sharma's current company
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Cisco Commerce India Private Limited
12 roles
Ajay Sharma work experience
A career timeline built from the work history available for this profile.
Vice President - Customer Experience
CurrentResponsible for Customer experience across the lifecycle of engagement. Driving Presales, Professional services and Support services for SDWAN product and Network Automation solutions. Supporting Marketing strategy and driving process improvement initiatives
Nov 2021 - Present
Service Delivery Manager
Responsible for Service Delivery for Collaboration Projects across all Service Providers in India. Taking care of E2E Service Delivery for SME segment and Service Providers across India & SAARC territory
Mar 2012 - Nov 2021
Solution Architect, Apac Cc Practice
Architecting & Supporting the CC engagements for Cisco AS in the APAC regions especially in India. Also tasked to support new CC opportunities for Cisco AS in the region
Apr 2010 - Mar 2012
Managing Principal - Customer Contact Solutions
Part of the Strategic Communications Consulting group for APAC region. Focused on complex & high value opportunities for UC & CC in the region, especially Indian sub-continent.
Dec 2009 - Sep 2010
Principal Architect - Customer Contact Solutions
Providing architecture & application design services for Airtel CCT contract. Providing consulting services to Airtel & other such prospects in the region.
Apr 2008 - Dec 2009
Manager - Customer Contact Solutions
Leading the team for Bharti CCT engagement. Also leading the Managed services bids as technical prime. Creating Customer care roadmap for customers in addition to application design & development services
Oct 2005 - Mar 2008
Manager Atac
Avaya Global Connect Ltd.
Looking after offshore presales support center for Avaya Global operations
Jun 2005 - Sep 2005
Tech Consultant
Technical consultant for enterprise data & voice networks. Specialization in contact centers
Aug 2003 - Jun 2005
Technical Specialist
Managed services design & delivery. Lead for managing all voice & call center networks. HP - Compaq IT merger project team
Jan 2002 - Aug 2003
Manager Presales
Worked as technical specialist & then on to team leader for customer support services in North India. Then moved on to presales & solution design for enterprise networks.
Jan 1998 - Jan 2002
Sep 1997 - May 2000
Team & coworkers
Colleagues at CISCO COMMERCE INDIA PRIVATE LIMITED
Other employees you can reach at infinitylabs.in. View company contacts for 25 employees →
RS
Rupali Singh
Colleague at Cisco Commerce India Private LimitedNew Delhi, Delhi, India, India
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NK
Namita Kumari
Colleague at Cisco Commerce India Private LimitedNoida, Uttar Pradesh, India, India
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AA
Ankit Aggarwal
Colleague at Cisco Commerce India Private LimitedDelhi, India, India
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AB
Ananda Bhattacharya
Colleague at Cisco Commerce India Private LimitedKolkata, West Bengal, India, India
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NK
Naveen Kumar R
Colleague at Cisco Commerce India Private LimitedBengaluru, Karnataka, India, India
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SS
Shalini Sikarwar
Colleague at Cisco Commerce India Private LimitedNoida, Uttar Pradesh, India, India
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MK
Mahesh Kalantre
Colleague at Cisco Commerce India Private LimitedIndia, India
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RP
Rajesh Patil
Colleague at Cisco Commerce India Private LimitedMumbai, Maharashtra, India, India
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RA
Rohit Agrawal
Colleague at Cisco Commerce India Private LimitedIndore, Madhya Pradesh, India, India
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IA
Irshad Ali
Colleague at Cisco Commerce India Private LimitedSouth Delhi, Delhi, India, India
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Rupali Singh
Colleague at Cisco Commerce India Private LimitedNew Delhi, Delhi, India, India
View →
NK
Namita Kumari
Colleague at Cisco Commerce India Private LimitedNoida, Uttar Pradesh, India, India
View →
AA
Ankit Aggarwal
Colleague at Cisco Commerce India Private LimitedDelhi, India, India
View →
AB
Ananda Bhattacharya
Colleague at Cisco Commerce India Private LimitedKolkata, West Bengal, India, India
View →
NK
Naveen Kumar R
Colleague at Cisco Commerce India Private LimitedBengaluru, Karnataka, India, India
View →
SS
Shalini Sikarwar
Colleague at Cisco Commerce India Private LimitedNoida, Uttar Pradesh, India, India
View →
MK
Mahesh Kalantre
Colleague at Cisco Commerce India Private LimitedIndia, India
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RP
Rajesh Patil
Colleague at Cisco Commerce India Private LimitedMumbai, Maharashtra, India, India
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RA
Rohit Agrawal
Colleague at Cisco Commerce India Private LimitedIndore, Madhya Pradesh, India, India
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IA
Irshad Ali
Colleague at Cisco Commerce India Private LimitedSouth Delhi, Delhi, India, India
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4 education records
Ajay Sharma education
Pgdba, Post Graduate Diploma In Business Administration
Bba, Bachelor Of Business Administration
Diploma, Electronics & Telecommunication
Pusa Polytechnic
12Th Certificate, Science, Engalish, Computer Science
St Mary'S School
FAQ
Frequently asked questions about Ajay Sharma
Quick answers generated from the profile data available on this page.
What company does Ajay Sharma work for?
Ajay Sharma works for CISCO COMMERCE INDIA PRIVATE LIMITED.
What is Ajay Sharma's role at CISCO COMMERCE INDIA PRIVATE LIMITED?
Ajay Sharma is listed as Customer Experience Principal at CISCO COMMERCE INDIA PRIVATE LIMITED.
Where is Ajay Sharma based?
Ajay Sharma is based in Gurgaon, Haryana, India while working with CISCO COMMERCE INDIA PRIVATE LIMITED.
What companies has Ajay Sharma worked for?
Ajay Sharma has worked for Cisco Commerce India Private Limited, Infinity Labs India, Cisco Systems, Avaya, and Nortel Networks.
Who are Ajay Sharma's colleagues at CISCO COMMERCE INDIA PRIVATE LIMITED?
Ajay Sharma's colleagues at CISCO COMMERCE INDIA PRIVATE LIMITED include Rupali Singh, Namita Kumari, Ankit Aggarwal, Ananda Bhattacharya, and Naveen Kumar R.
How can I contact Ajay Sharma?
You can use AeroLeads to view verified contact signals for Ajay Sharma at CISCO COMMERCE INDIA PRIVATE LIMITED, including work email, phone, and LinkedIn data when available.
What schools did Ajay Sharma attend?
Ajay Sharma holds Pgdba, Post Graduate Diploma In Business Administration from Annamalai University.
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