Ajay Sankar Email & Phone Number

Bengaluru, Ka, In

Bengaluru Area, India

Bengaluru Area, India

Bengaluru Area, India

- Lead all customer success efforts for Nudgespot.- Product support, churn reduction and increasing adoption.- Own key account on-boarding and account management.

Bengaluru Area, India

Lead a team of web engineers to provide world class e-Commerce product support experiences for small businesses in North America and Canada. Manage all aspects of product support operations from hiring, training, quality compliance, analytics and revenue generation projects. Ensure constant improvement in product, personnel and policies. Drive changes to match dynamic business requirements, manage change and provide timely feedback.

Sultanate Of Oman

Deploying Apple Xserve solutions with Mac OS X 10.6 Server OS.Mobile devices integration, data and network security.System Administration,implementation,maintenance and scalability planning. Server operation strategies,security and networking solutions.Managing a team of server administrators and responsible for installation, deployment and maintenance of servers and IT services for one of the biggest business houses in the country. Deployment of mobile devices, wireless devices with focus on security in an enterprise scale.Implemented multilayered encryption with a combination of cutting edge hardware and software technologiesImplemented bandwidth aggregation,customized Goldkey data security solutions.Identifying training needs for end-users for smooth on boarding between multi-platform technologies.Transitioning trend setting technology in the domains of network security, data security and cloud collaboration.Transitioned one of the key business servers with over 1200 users from a Microsoft platform to the Apple platform with minimal downtime

Training Management for Apple contracted businessesNew hire training. outlier training, PIP, supplmental and recursive training planning and implementation350+ single ramp training planned and executed for Apple contracted business

- Productivity and people management- Attrition control, staffing and scheduling- Metric tracking and revenue improvement- Critically evaluate existing customer inquiries and devise new processes for effective call flows.- Devise coaching plans and action plans to achieve or enhance targets- Motivate teams and ensure continuity of focus- Conduct and lead monthly internal monitoring calibration sessions with coaches and team leaders- Add value to the joint call monitoring calibration sessions with clients.- Analyze and classify customer dissatisfaction.- Hold regular agents shop talks and brainstorming sessions.- Identify challenge areas and suggest methods to improve floor operations strategies and quality - Generate daily, weekly and monthly reports on performance metrics

Bengaluru Area, India

Monitor, provide feedback and to coach two team’s technical support agents who are troubleshooting and providing solutions over the phone.* Coach Target candidate’s performance, call quality and program set accuracy targets to increase the performance as per the client’s requirements and to exceed them*Attend conference and Calibration calls weekly with clients and the otherOutsourced vendors to discuss improvement techniques and better patterns.

Citi Financial Mortgage. North American second mortgaging, refinance and cash out.

Bba, Economics

High School