Ajay Singh Email & Phone Number

New Delhi, Dl, In

South Delhi, Delhi, India

Job Responsibilities:-

Noida, Uttar Pradesh, India

Job Responsibilities:-1. DPR and HPR ManagementAutomate Reports :- Set up templates in Excel or Power BI that can auto-populate daily and hourly production data, which reduces manual input errors and speeds up reporting.Real-time Monitoring:- Implement real-time data tracking systems, so you can track production metrics as they happen and generate more accurate reports.Shift-wise Breakdown:- Create separate sections in the report for each shift and day to easily track production flow and spot inefficiencies.2. Production Planning & OverviewProduction Plan Overview:- Develop a shared calendar (Google Sheets/Excel or use a scheduling tool like Trello) where the production plan for each shift and day can be clearly visible to managers and team members.Regular Check-ins:- Schedule daily or weekly meetings to review the production schedule and make necessary adjustments with the manager.Production Data Management:- Accurately recording and updating production data is critical for tracking performance, identifying areas for improvement, and ensuring compliance with quality standards. This involves:✓ Regularly updating production logs with detailed metrics.✓Monitoring inventory levels to ensure a smooth workflow.✓Coordinating with various departments to track progress against targets.Production Planning:- Effective planning ensures that production schedules align with demand, while maximizing resource utilization. Key considerations include:✓Forecasting production needs based on market trends and customer orders. ✓Allocating tasks and responsibilities to team members in a clear, organized manner.✓Ensuring proper use of machinery, tools, and materials to avoid downtime and delays.

Noida, Uttar Pradesh, India

Job Description: -Efficient Management of Complaints and Operational ActivitiesI effectively handled and resolved complaints and queries for over 450+ Apollo Pharmacies branches across North India. Most of these issues were received through the CMS portal, addressing concerns such as product shortages or excess items.In addition to resolving complaints, I also played a key role in overseeing logistics, operational management, and inventory management. Through proactive oversight and coordination, I ensured that all operations ran smoothly, without any disruptions, maintaining high standards of service and efficiency.Integrate Data AnalyticsData-Driven Insights: Use analytics to identify recurring issues, complaint patterns, and root causes, enabling proactive resolutions.Sentiment Analysis: Implement AI tools that analyze customer sentiment from complaints and feedback to better prioritize issues.KPIs and Dashboards: Track performance metrics such as resolution time, customer satisfaction, and employee response times to measure CMS efficiency.Data Analysis and Backend ManagementI am responsible for data analysis, which includes preparing Management Information System (MIS) reports and handling various backend tasks. My expertise in MS Office Suite, Google Sheets, and Power BI enables me to analyze data effectively and present insights clearly. This ensures informed decision-making and supports operational efficiency across the organization

Noida, Uttar Pradesh, India

Job Description: - Managing Retail Pharma Complaints and Sales ProcessesIn my role, I managed various retail pharma complaints, such as issues with short or excess medicine, MRP discrepancies, rate differences, and discount concerns. Additionally, I handled orders and gathered feedback regarding Neelkanth's services. I also processed sale returns efficiently using the Easy Sol software, ensuring smooth operations and customer satisfaction.Documentation of Daily Activities and MIS ReportsIn my role, I meticulously prepared and maintained documentation of daily activities, along with Management Information System (MIS) reports, to provide comprehensive insights to my manager. This documentation was essential for tracking performance metrics and identifying areas for improvement.Tracking Inventory ConditionsI was responsible for tracking in-transit damage, expiry, near-to-expiry items, and miscellaneous damages at warehouse sites. This proactive monitoring ensured that potential issues were addressed promptly, minimizing losses and maintaining operational efficiency.Updating Systems and Record Management:I updated information in various systems to manage records accurately, reflecting store transfers, discrepancies, and damages. This process was crucial for retaining the accuracy of store inventories, enabling the team to make informed decisions based on real-time data.

Noida, Uttar Pradesh, India

Job Responsibilities:-Customer Service: Managed an average of customer inquiries per day in both Hindi & English, addressing concerns with professionalism and courtesy. Excelled in delivering high-quality support while maintaining a prestigious and polite manner.Communication: Collaborated with team members and team leaders, utilizing clear communication in both languages to resolve complex customer issues efficiently. Fostered strong relationships within the team to ensure smooth operations.Problem-Solving: Developed and implemented a streamlined call-handling procedure that significantly reduced average call handling time. This initiative enhanced customer satisfaction and improved operational efficiency.Man Management and Assistance: Provided valuable assistance and leadership support to the Research and Development team, handling tasks and coordinating efforts in a respectful, polished, and professional manner.Customer Relationship Services: Managed customer relationship services for Flipkart, expertly handling inquiries and complaints in Hindi and English, consistently ensuring a courteous and professional experience.

Master Of Business Administration - Mba, Business Administration And Management, General

Bachelor Of Commerce - Bcom, Business Administration And Management, General