Customer Success Manager
CurrentAccountable for the successful delivery of playout and digital media services, incorporating playout of 5 BT Sport channels, 6 Red Button channels, associated digital media management and VOD delivery.Awarded the title of Customer Success Manager in Apr 2021. Retained full HoMSD remit and P&L accountability with full account ownership responsibility. Translating customer requirements and strategic direction into best-in-class solutions, drawing on Red Bee Media’s portfolio of products and services to enable success. Securing profitability and business growth for assigned accounts by expertly nurturing long term relationships founded on trust.