Determine strategy and develop implementation for enterprise initiatives designed to improve efficiency or positioning. Projects include enterprise strategic planning, merger/acquisition, choosing and implementing technology solutions, race equity, quality and efficiency efforts. Skilled at creating and communicating vision and engaging diverse populations to achieving results.

Provide strategic oversight of the performance management and assurance program for the organization. Collaborates with senior leadership to provide ongoing evaluation and recommend performance improvements across all service lines. Develop dashboards to provide key insight to ongoing performance. Manage organizational accreditation by CARF. Leadership for strategic planning and organizational development activities.

Provided oversight and project management to six strategic initiatives affecting the secretariat as a whole. Advocate for and secure necessary funds to meet goals. Ensure efficient collaboration between consultants and program staff to meet operational expectations.

The EHSResults/Performance Management Unit supports Executive Office of Health and Human Services and its agencies in becoming higher performing organizations. It does this through collaborative, cross-Secretariat projects and initiatives meant to foster transparency, accountability and creativity.

Oversees the development of valid and reliable outcome measures to be used in concert with anecdotal data for contract funding, private donors and regulating agencies. Leads all QI activities, performing statistical report and trend analysis on a wide variety of organizational data. Manages the operations of the ETO software for demographic, activity and outcome tracking for agency programs. Relates to the Board of Directors around quality management, outcome activities and any other information that is requested.Leads the COA Accreditation process, ensuring compliance with both program and administrative standards. Serves as the agency’s Privacy Officer, ensuring compliance with all HIPAA confidentiality and security regulations. As Training Director, works closely with HR to create an effective staff development program for JF&CS staff. Identify training needs through QI reports, Risk Management issues, management input and staff needs.

Field advisor to students taking HSV 120: Practicum in Human Services I-III with Family Development Credentialing. The national Family Development Credential developed by Cornell University collaborates with state and local agencies to teach agency workers how to coach low-income families to set and reach their own goals for healthy self-reliance. As a field advisor, mentored 4 students per academic year in developing these skills as well as a portfolio of coursework necessary to acheive the credential. Provided supervision on field experiences and problem solving for difficult case scenarios.