Ajith Gopalakrishnan Email & Phone Number

Bengaluru, Ka, In

Bangalore Urban, Karnataka, India

Berkley, California, Usa

➢ Member of the Senior Management team responsible for the overall technology strategy and digital roadmap. ➢ Technical Architect/Leader for patented software development for active travel and tourism, in Cloud native platform. ➢ Leading agile transformation for the company including Cloud, Cybersecurity, SOC, SIEM. ➢ Instrumental is aligning the corporate vision and goals for online presence, cloud migration, disaster recovery and secure data management. ➢ Responsible for all technology decisions, including Web, Mobile, ERP/CRM integrations, eCommerce, GPS. ➢ Vendor management, including offshore teams that are Backroads and vendor managed. ➢ Lead the Backroads IT R&D teams towards Cloud and emerging digital technologies to help transform/streamline/improve business processes. ➢ Oversee the organization’s staffing, planning, budgeting and overseeing information systems, networks, and telecommunications, digital technologies, security, governance and compliance globally.

Palo Alto, California United States

• Responsible for all IT Governance and regulatory Compliance for ISO 270001, FISMA, SOC, HIPPA certifications.• Responsible for global IT security functions with full end to end monitoring of the global network, server infrastructure and end user computing. Focus on recovery oriented computing.• Develop the Corporate Engineering (CE) roadmap, and sustain, mentor and develop a high functioning team that executes on the corporate vision supporting the business strategy and goals. Accountable for driving the creation of an Enterprise IT strategy, technology platform and architecture for key business functions.• Lead the CE R&D teams towards new and emerging digital technologies to help transform/streamline/improve business processes.• Oversee the CE department staffing, planning, budgeting and overseeing information systems, networks, and telecommunications, digital technologies, security, governance and compliance globally (US, UK, India)• Ownership and Responsible to provide strategic leadership for all Business Applications, including back office ERP and customer facing CRM solution.• Lead the Business Intelligence team to develop the Big Data solution, with data integration between ERP and CRM applications.• Responsible for the Cloud Operations, with the focus to migrate Business solution, Virtual Machines farms to a cloud Infrastructure.• Responsible for the successful implementation of IT Internal Chargeback Model.

Dublin, Ca

Evolve the IT roadmap and sustain, mentor and develop a high functioning team that executes on the IT vision supporting the business strategy and goals. Lead major initiatives, navigate strategic and tactical challenges, and lead several key initiatives with a customer service excellence mentality. Accountable for driving the creation of an Enterprise IT strategy, technology platform and architecture for key business functions• Responsible for research and development of new and emerging technologies within the organization to help streamline/improve business processes.o Drive technology innovation, adoption, integration, and training.• Resource Planning – responsible for all IT head count planning.o Conduit for the technical and business worlds by designing and developing a portfolio of relevant IT strategies with dedicated staff and a complement of consultants.• Responsible for implementation and coordination of IT objectives and programs to include: planning, budgeting and overseeing information systems, networks, and telecommunications, digital technologies, security, governance and compliance.• Responsible for all vendor selections and negotiations for technical solutions.• Responsible for integration and migrations of distributed application within the enterprise.o Process improvement activities leveraging technology where appropriate and pure process improvement where technology might deter productivity.• Responsible for Business Intelligence solutions.o Implemented a complete data warehouse solution with source data from Dynamics GP, Dental MRP systems, Saleforce.como Tablaeu: Implemented Executive dashboards, Sales and Marketing opportunity dash boards with connections to Salesforce.com and Operations dash boards for different roles within the organization

• Technology Planning – Responsible for all new technology, business solutions and applications architecture for Aspect Software business operations. This includes looking at current technology and applications to upgrade and/or to move to new solutions.• Budgeting – responsible technology, applications and resources • Vendor selection and communication. – Work directly with vendors and partners to look at new applications and solutions.• Resource Planning – head count planning for Business Applications development Org.• Process planning – work with all organizations to streamline business processes and to utilize technology to supplement these processes.• Custom solutions – envision and lead custom solution to supplement processes in ERP and CRM applications.• Mobile Applications – responsible for the creating, leading Aspect’s mobile applications development team, responsible to provide mobile solutions to Aspect support service engineers.• Responsible for managing and leading the IT application development team to cater to Business requirements with respect to new projects, enhancement and sustenance of Oracle 11i Applications, Amdocs CRM, Primus Knowledge Base and custom applications. • Implement a single application solution for ERP and CRM applications with automated interfaces synchronizing customer, product and entitlement information.• Develop and implement processes and procedures to streamline the IT operations so that there are no single points of failure.

Implement a single application solution for ERP and CRM applications with automated interfaces synchronizing customer, product and entitlement information.

• Responsible for all merger related activities for global IT, with the primary focus on future enterprise applications and software solutions for the new company.• IT lead for the CRM (Clarify) and the eServices upgrade projects for the Services and Support organization. • IT team lead for the global effort for Customer Master clean up, Parts Master definition and Install Base definition.• Part of the 404 compliance definition team for IT, where SDLC and change control procedures were identified and implemented globally. • Collaborated with customers, project managers and internal departments to establish a standard methodology for delivering projects and measuring results.• Technical manager for the EPR implementation and migration project from Oracle On demand to Aspect. This included all the necessary communications and coordination between Aspect and Oracle to successfully migrate the application in house.

• Developed an Install Base application as the interface for moving all customer related information to the new Oracle 11i application. • Lead for the project to develop an application to get the right individual work on all priority one cases based on the customer location, product and nature of the problem. This was a global implementation catering to specific time differences in Europe and Latin America. The escalation was driven by specific times where the case automatically got escalated to the next level for quick and efficient case resolution.• Developed the existing eServices web site for Aspect Communication. The service involves the capability to submit a problem ticket to our service center over the web, a fully searchable technical library, a knowledge base and a customer discussion forum.• Technical lead for a number of small projects for the IT organization for different departments at Aspect.

Ms

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Education record

Education record

Education record