Andy Mitchell Email & Phone Number

Sydney, NSW, AU

Sydney, New South Wales, Australia

In my current role I am responsible for the operational management of our Helpdesk's who provide First Level support to our customers (B2B) and Second Level support to our franchise partners, on a varied range of Travelport products, including Smartpoint, Galileo, Apollo and Worldspan, in addition to Global Crisis Management Highlights:- Operational.

Sydney, New South Wales, Australia

In this role I was responsible for Travelport's Level 1 Service Delivery from all of our 15+ Internal Help desks and Crisis Management Team. With teams based in Asia, Pacific, Middle East, Africa, Europe and the USA supporting all 3 Travelport platforms in more than 10 languages.

Sydney, New South Wales, Australia

In my previous role of Regional Operations Manager / Global Crisis Manager I was responsible for Service Delivery from our Level 1 Helpdesks and Training teams in Asia Pacific, the teams I am responsible for include: - Travelport In-House Level 1 Helpdesks - APACAustralia, New Zealand, Japan, Singapore, Hong Kong, China, Taiwan, Malaysia, Philippines.

Sydney, New South Wales, Australia

- Strong Focus on improving Customer Experience - Increased Customer Satisfaction scores by 40%- Handle Time reduction of 39%- Abandonment reduction of 51%- Manage support team of 70 staff located in 11 Locations throughout Asia Pacific - Level one support for Travelport Products including Galileo, Apollo & Worldspan- Level two support for Travelport.

Sydney, New South Wales, Australia

• Responsible for operational efficiency within Global Services – product support, systems, and solutions
• Document workflows and results of business analysis and obtain sign off from business partners on the specifications in line with customer engagement processes.
• Provide business and functional support to the Global Services team, identifying trends and analysis with existing Business operations, to enhance Support
• Project Lead for Out Sourcing of 24 x 7 Operations team to Romania including on site floor walking and Training with the Helpdesk.
• Project Lead for Support Workflow on the Axess GDS Project including bi monthly onsite customer visits to Japan

Sydney, New South Wales, Australia

• Manage a team of Second Level Technical Analysts Supporting Galileo, Apollo, Worldspan and United Airlines Helpdesks
• Responsible for Travelport Crisis Management in APAC Time Zone, including internal and external communication/advisories. Managing Stakeholder expectations in region.
• Day to Day Management of a remote team with staff in Sydney, Melbourne, Adelaide, Singapore, Delhi, Kansas City, Austin and Denver

Sydney, New South Wales, Australia

• Provide Level 2 Fares and ADM Support to our APAC helpdesks for Galileo and Apollo
• World closely with Global Fares and Product Teams to deliver support to region
• Provide fare filing advice and solutions to Airlines and Travel Agents
• Fares System support for Travelport Agency Private Fares and GDS Fares

Sydney, New South Wales, Australia

Provide Level 1 Technical support to Pacific based subscribers on Galileo connectivity and products, including Ticketing, Pricing etc.

Sydney, New South Wales, Australia

• Project Manage the setup of the HWT in-house Ticket Centre
• Create and manage a team of 20 fare loading staff in India
• Manage a team of programmers to design in-house fares search database and an automated ticket system for the HWT network

Sydney, New South Wales, Australia

• Manage the rollout of Websites for each Harvey World Travel store nationwide
• Conduct e-commerce training in every state and New Zealand
• Technical support and maintenance of the Automated Ticketing Robot

Melbourne, Victoria, Australia

• Operational Management of 15 staff members
• Provide sales support and coaching for the team to ensure they reach targets
• Data Analysis and reporting for Citibank and Harvey World Travel

Melbourne, Victoria, Australia

Melbourne, Victoria, Australia