Ajay P. Email & Phone Number

Charlotte, North Carolina, United States

- Deploy effective failover solutions for client’s network such as MPLS, VPLS, IES/DIA alongwith SDWAN and LTE resulting in increased productivity and reduced downtime- Employ latest technologies including but not limited to VeloCloud SDWAN, Cisco, VerizonCradlepoint, and Alcatel-Lucent to troubleshoot and maintain enterprise networks; boostconnectivity, reinforce network security, and double work efficiency- Improve the quality of service for businesses by providing technical support for network andvoice related issues; significantly reduced customer complaints by 7% relative to previous year- Collaborate with Vendors, MSPs, and customer IT teams to deliver network security solutionwithin slated time frame- Deliver top-class customer service experience and achieve up to 98% customer satisfactionrating- Provide technical consultation to stakeholders and streamline internal communicationthrough maintenance of customer's documentation, progress, and solution- Perform T1 tests and analyze Ethernet circuits to diagnose and resolve network relatedproblems, including latency, packet loss, slow speeds, and complete outages

Augusta, Georgia Area

- Identified current trends in the local market, and designed effective business and marketingstrategies to explore opportunities in a challenging regional market- Effectively managed and maintain low employee turnover rate and implemented incentiveprograms that boosted employees’ motivation and performance- Establish a track record of success in achieving monthly revenue goals of $35K and rankingamong the top preforming franchises- Devised and implemented marketing plan, including traditional and digital marketingpromotions; boosted monthly sales by 20%+ year on year growth- Monitored and analyzed quarterly reports, budgets and forecasts to track revenue generationand expenditures and identify potentials for improvement

Columbia, South Carolina Area

- Monitored inventory and guaranteed product levels allowed for continuous sales to ensure established profitability goals were met- Managed the hiring and training of 10 associates and ensured established standards were executed and maintained - Ensured sales goals were met by engaging with every customer to maximize all sales transactions- Guaranteed all customer complaints were acknowledged and rectified in a timely manner