Responsible for a global unified collaboration strategy and leading the team in areas of design, implementation and support of all unified communications initiatives.  Manage all aspects of 4 collaboration clusters globally which includes Unified Communications Manager, IM & Presence, Cisco Unity and Collaboration Edge.  Implemented and managed the replacement of Microsoft Lync with Cisco Jabber (Including Windows, Mac, iPhone/iPad and Android devices).  Responsible… Show more Responsible for a global unified collaboration strategy and leading the team in areas of design, implementation and support of all unified communications initiatives.  Manage all aspects of 4 collaboration clusters globally which includes Unified Communications Manager, IM & Presence, Cisco Unity and Collaboration Edge.  Implemented and managed the replacement of Microsoft Lync with Cisco Jabber (Including Windows, Mac, iPhone/iPad and Android devices).  Responsible for virtualized unified collaboration applications on Cisco UCS hardware and VMware ESXi Hypervisor.  Configuration, deployment and maintenance of Cisco routing hardware for voice gateway functionality using SIP, H323 and MGCP.  Diagnose and troubleshoot all VoIP / Collaboration related issues and provide level 1, 2 and 3 support where required.  Detailed understanding of the core Cisco Unified Communications suite of products from versions 3.x to 11.x.  Provide mentoring to other engineers and service desk agents.  Project manage all major collaboration initiatives. Responsible for the management of vendors including telecoms providers, outsourced consultants and voice partners.  Assist with new office construction or location changes where voice and video are impacted.  Work within the Cisco Early Adoption Program for testing/trails of new products before release.  Work within cross-functionality project groups to asses and implement new products and services.  Perform requirement analysis to ensure that business needs are met and new features are marketed to and understood by end users.  Ensure documentation is up to date and relevant and maintain a library of useful information (tips, configuration examples, etc.) for use by other team members Show less