Call Center Representative
Kalamazoo County, Michigan, United States
-Confer with customers by telephone to provide information about products or services, close accounts and perform account maintenance such as order personal checks, change profile information and refund fees.-Utilize extensive product knowledge and critical thinking skills to recommend products, services, or financial tools to prevent future problems.-Implement de-escalation and conflict resolution strategy before referring unresolved customer grievances to supervisor or Escalation Department for further investigation.-Maintain calm and pleasant demeanor in a fast-paced, high stress environment while executing crucial tasks like customer identity verification and protecting account privacy.