Perform hardware and software configuration, upgrades, troubleshooting and maintenance of laptops, mobile devices and printers.Coordinate hardware repairs for laptops.Did weekly inventory of all IT assets.Imaging and backups of laptops.Administered accounts using Active Directory.Demonstrated customer service and technical support skills to solve problems with laptops, software, mobile devices and printers.Participate in virtual walk-up helpdesk.Provide walk-up support, asset management, PC Compliance and mobile device support – TSS provides hands-on support to Deloitte employees.

Working with a patient who has been diagnosed with COVID-19 to identify contacts and provide support.Interview patients diagnosed with COVID-19 through text, phone calls and emails using Salesforce.Obtain and document detailed information regarding patient diagnosis, demographics, COVID-19 symptoms and their onset date, underlying medical conditions and other risk factors.Provide guidance on COVID-19 control measures and information on self-isolation procedures, per local protocols.Collaborate and coordinate with a team of Public Health professionalsProvide necessary supportive services and to notify close contacts who were exposed.

Responsible for administrative work for Department of Public Works.Helped with DMV registrations and any other paperwork for City vehicles.Paid invoices and input data into the City of San Jose Database.

Provided IT support to employees for Windows and Apple systems, O365 and a variety of other applications internally using the Jira ticket system. Set up user accounts and systems for new employees.Installation, documentation and configuration of hardware and software applications.Imaging and backups of PC’s and MAC’s.New hire IT equipment desk setup.Administering accounts using Active Directory.

Responsible for administrative work and customer service of passengers.Handled baggage claim, passenger reservations and inquiries.Supported airlines through strong customer service skills.Worked collaboratively with the team to ensure that all passengers needs are met.