Senior Product Manager
CurrentWorked on improving the throughput of acquisition & customer support funnels for RummyCircle. Currently, leading the growth charter for RummyCircle in North India.Growth in North India- Identifying problem areas across user acquisition and retention- Identifying the product gap and creating a roadmap to fuel growthAcquisition- Led the GTM on Google Play Store which is now a primary distribution channel for the business- Improved new user conversion rate by improving the android vitals – Crashes, ANRs, App Size- Improved Playstore App Rating from to 4.2Customer Support- Identified and fixed pain points in the payment and withdrawal user journeys - Revamped the Help & Support user journeys via Gen AI Driven smart chatbot & contextual FAQs- Reduced First Response Time for power users by implementation of priority redressal mechanisms