Akash Deep Email & Phone Number

Pune, Maharashtra, India

- At Concentric AI we believe in delivering Tailored Data Security with Personalised Customer Success as a solutionIn my current role, I lead the charge in redefining data security:🌐 Industry Insight:Crafted tailored solutions through a deep understanding of industry nuances and use-case expertise.🔐 Securing Your Data:Implementing cutting-edge measures, focusing on AI and Human in the loop to ensure the safety of our clients' data.🕵️‍♂️ Uncovering Risks:Leveraged AI to identify and eliminate potential risks and vulnerabilities, integrating human expertise for a comprehensive approach.🤖 AI-Powered Assurance:Proactively securing client data with advanced AI technologies and human intelligence, ensuring uninterrupted peace of mind.💼 Customer Success as a Service:Went beyond security to offer Customer Success as a Service, simplifying our clients' digital journeys and fortifying their data like a virtual Fort Knox. And I do it for them.In my current position, I'm setting a new standard in AI-driven data security with a human touch, providing dedicated Customer Success as a Service to make sure the client's data and sleep remains unperturbed

Bengaluru, Karnataka, India

• Successfully managing a portfolio of over $10 Million ARR, collaborating with market leaders located across three continents.• Achieved over $3 million in upsells and cross-sells in the past year, demonstrating strong revenue growth within the client base.• Recognized for achieving the highest client renewal rate within the organization.• Assisted the Sales team by participating in pre-sales calls and conducting impactful product demos to attract potential customers and showcase product capabilities.• Presented quarterly business reviews, product presentations, and demos to top-level executives and leadership, providing valuable insights and analysis.• Established effective communication channels with internal stakeholders to ensure seamless communication with clients.• Prioritized customer satisfaction as a top priority and aligned all activities and processes around enhancing the customer experience.• Maintained a focus on setting clear expectations with customers and ensuring deliverables met their needs and requirements.• Implemented new processes and pipelines in collaboration with internal teams to optimize workflow for key accounts.• Leading responsibility for training and mentoring new team members, contributing to their professional development.• Delivered an exceptional NPS average rating on 9.4 with 20+ clients • Fostered strong relationships with clients to gather positive reviews on G2, enhancing the company's reputation and credibility.• Effectively handled client escalations and successfully deescalated challenging situations to maintain strong customer relationships.• Conducted quality checks and regular audits to ensure data integrity and uphold high standards of service.

Gurgaon, India

• Handling a high profile and elite customer base whilst helping them with a roadmap of the day to day. • Sniffing out critical issues, which possess the power to cripple the system, and making sure it is not only highlighted but ironed out at the earliest.• Responsible for organizing and driving colleague engagement to alleviate stress and tension building up at the workplace. • Taking care of day-to-day tasks, whilst making sure all the deadlines are met and adhered with. • Interacting and working closely with multiple stakeholders and local teams and making sure everyone and everything is in cahoots with one another.

Noida Sector 2

• Responsible for almost all the content put up on the website• The content would include but not limited to; Homepage text, validation text, notification text, email notification as well as the error messages. • Conjuring catchy punching lines for marketing campaigns, blogs, PR’s, investors pitch, Corporate emails as well as scripts for advertising videos. • Apart from the website content, I was also responsible for all the off-page SEO activities such as “Guest blogging, article submissions, blog commenting, forum participation, business directory submission and email blasts”. • I also managed the social media handles in Facebook and Instagram as well as being responsible for interacting with the users/customers as per the requirements and needs of the firm• Being at a startup, I was also required to lead and handle a team of more than 30 virtual interns, getting everyone to work in a systemic and effective scheme, in order to meet the objectives and crush deadlines.

Noida

• I was responsible for everything that was to be pushed onto the website. From a short blog to a lengthy and detail-oriented article, I diversified my writing style as per the need and want of the organization. • Although the Astrological field was way out of my comfort zone, I hit the ground running as soon struck a chord with the audience by always coming up with new and fancy ways of giving them what they really want. • Became highly adept in coming with new and quirky ways of paraphrasing. For a particular IPL themed assignment, I delivered more than 60 different introductions - each highly flamboyant and unique.

Mumbai Area, India

Worked with the brains of the organisation and learned to successfully turn a marketing strategy into a winning formula and also learned that one needs to take certain risks in order to win big

Mumbai Area, India

Worked in O&M department and figured out the true meaning of efficient operation and how to turn your weaknesses to one of your strongest suites

Bachelor'S Of Technology, Electrical And Electronics Engineering

12, Science, A

Activities and Societies: Football team