Akash Deep
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Akash Deep Email & Phone Number

Realising Customer Success via AI at Concentric AI
Location: Pune, Maharashtra, India 7 work roles 2 schools
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Current company
Role
Realising Customer Success via AI
Location
Pune, Maharashtra, India
Company size

Who is Akash Deep? Overview

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Quick answer

Akash Deep is listed as Realising Customer Success via AI at Concentric AI, a company with 20 employees, based in Pune, Maharashtra, India. AeroLeads shows a matched LinkedIn profile for Akash Deep.

Akash Deep previously worked as Customer Success at Concentric Ai and Customer Success Manager at Dataweave. Akash Deep holds Bachelor'S Of Technology, Electrical And Electronics Engineering from Graphic Era Deemed To Be University.

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Concentric AI

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Profile bio

About Akash Deep

I have worked for almost 7 years now across different roles and organizations. And with the line of work I selected throughout, it molded and shaped my skills in a way that can be best utilized by keeping me in a client facing role. I am your guy if you want to make sure the client is heard, taken care of and is in turn completely in awe. I expertise in understanding the problem statement and work collectively (sometimes even with the client) to try and find the best possible outcome within a reasonable timeline, not only taking care of it in the short term, but once and for all.I do my best to strike a human bond with all my clients and I actually feel really good trying to understand different use cases and to see how can I add value or bring something different to the table.I have plethora of experience managing large and critical accounts with the highest overall NPS survey ratings which indicates that the feel good factor is actually felt "Both-Ways" :)

Current workplace

Akash Deep's current company

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Concentric AI
Concentric Ai
Realising Customer Success via AI
san jose, california, united states
Website
Employees
20
AeroLeads page
7 roles

Akash Deep work experience

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Customer Success

Current

Pune, Maharashtra, India

- At Concentric AI we believe in delivering Tailored Data Security with Personalised Customer Success as a solutionIn my current role, I lead the charge in redefining data security:🌐 Industry Insight:Crafted tailored solutions through a deep understanding of industry nuances and use-case expertise.🔐 Securing Your Data:Implementing cutting-edge measures.

Jan 2024 - Present

Customer Success Manager

Bengaluru, Karnataka, India

  • Successfully managing a portfolio of over $10 Million ARR, collaborating with market leaders located across three continents.
  • Achieved over $3 million in upsells and cross-sells in the past year, demonstrating strong revenue growth within the client base.
  • Recognized for achieving the highest client renewal rate within the organization.
  • Assisted the Sales team by participating in pre-sales calls and conducting impactful product demos to attract potential customers and showcase product capabilities.
  • Presented quarterly business reviews, product presentations, and demos to top-level executives and leadership, providing valuable insights and analysis.
  • Established effective communication channels with internal stakeholders to ensure seamless communication with clients.
Sep 2021 - Oct 2023

Customer Success Specialist

Gurgaon, India

  • Handling a high profile and elite customer base whilst helping them with a roadmap of the day to day.
  • Sniffing out critical issues, which possess the power to cripple the system, and making sure it is not only highlighted but ironed out at the earliest.
  • Responsible for organizing and driving colleague engagement to alleviate stress and tension building up at the workplace.
  • Taking care of day-to-day tasks, whilst making sure all the deadlines are met and adhered with.
  • Interacting and working closely with multiple stakeholders and local teams and making sure everyone and everything is in cahoots with one another.
Apr 2018 - Sep 2021

Senior Content Writer

Noida Sector 2

  • Responsible for almost all the content put up on the website
  • The content would include but not limited to; Homepage text, validation text, notification text, email notification as well as the error messages.
  • Conjuring catchy punching lines for marketing campaigns, blogs, PR’s, investors pitch, Corporate emails as well as scripts for advertising videos.
  • Apart from the website content, I was also responsible for all the off-page SEO activities such as “Guest blogging, article submissions, blog commenting, forum participation, business directory submission and email.
  • I also managed the social media handles in Facebook and Instagram as well as being responsible for interacting with the users/customers as per the requirements and needs of the firm
  • Being at a startup, I was also required to lead and handle a team of more than 30 virtual interns, getting everyone to work in a systemic and effective scheme, in order to meet the objectives and crush deadlines.
May 2017 - Jan 2018

Content Writer

Noida

  • I was responsible for everything that was to be pushed onto the website. From a short blog to a lengthy and detail-oriented article, I diversified my writing style as per the need and want of the organization.
  • Although the Astrological field was way out of my comfort zone, I hit the ground running as soon struck a chord with the audience by always coming up with new and fancy ways of giving them what they really want.
  • Became highly adept in coming with new and quirky ways of paraphrasing. For a particular IPL themed assignment, I delivered more than 60 different introductions - each highly flamboyant and unique.
Oct 2016 - Apr 2017

Marketing Intern

Mumbai Area, India

Worked with the brains of the organisation and learned to successfully turn a marketing strategy into a winning formula and also learned that one needs to take certain risks in order to win big

Jun 2014 - Jul 2014

Engineering Intern

Mumbai Area, India

Worked in O&M department and figured out the true meaning of efficient operation and how to turn your weaknesses to one of your strongest suites

Jun 2013 - Jul 2013
Team & coworkers

Colleagues at Concentric AI

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2 education records

Akash Deep education

FAQ

Frequently asked questions about Akash Deep

Quick answers generated from the profile data available on this page.

What company does Akash Deep work for?

Akash Deep works for Concentric AI.

What is Akash Deep's role at Concentric AI?

Akash Deep is listed as Realising Customer Success via AI at Concentric AI.

Where is Akash Deep based?

Akash Deep is based in Pune, Maharashtra, India while working with Concentric AI.

What companies has Akash Deep worked for?

Akash Deep has worked for Concentric Ai, Dataweave, American Express, Trekteller Infotech Services, and Ojas Softech Private Limited.

Who are Akash Deep's colleagues at Concentric AI?

Akash Deep's colleagues at Concentric AI include Abhishek Ashish, Harshitha Sreejith, Divyanshu Shekhar, Pratik Padalia, and Rajesh G.

How can I contact Akash Deep?

You can use AeroLeads to view verified contact signals for Akash Deep at Concentric AI, including work email, phone, and LinkedIn data when available.

What schools did Akash Deep attend?

Akash Deep holds Bachelor'S Of Technology, Electrical And Electronics Engineering from Graphic Era Deemed To Be University.

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