● Elevating customer satisfaction, implemented cutting-edge Bots, including Chat Bot and WhatsApp Bot, resulting in a remarkable 20% increase in the customer satisfaction index. ● Leveraged business intelligence data to synthesize critical insights, providing invaluable recommendations for optimizing workflows and processes.● Expertly managed stakeholder relations, conducting comprehensive Requirement Elicitation, Analysis, Design, and Solution Evaluation, while meticulously documenting enhancements and producing essential project documents such as BRD and FRD.● Orchestrated seamless collaboration among cross-functional teams, coordinating deployment of services and development efforts, acting as a vital liaison between Business, Product, Development vendors, and QA vendors.● Innovatively introduced stepwise tracking of claims, along with user-friendly TAT timers on website enhancing the overall customer experience.● Demonstrated exceptional skills in requirements gathering, collaborating closely with UI/UX teams for design, and driving technical discussions with development teams to ensure project feasibility and effort estimation, all while maintaining meticulous documentation and Agile project management practices using JIRA.

Design unique and memorable email campaigns. Identify customer segments and formulate campaigns according to their needs. Ensure that templates behave and look similar across devices. Proofread emails to clarify the Call-to-Action (CTA) and produce concise email copy.

negotiating and influencing, analysis and decision-making, and management skill