Akash Gupta Email & Phone Number

Mumbai, Mh, In

Mumbai, Maharashtra, India

• Developed and managed partnerships• Spearheaded product strategy and lifecycle management.• Managed end-to-end lending workflows, optimizing disbursal processes .• Collaborated with internal teams for seamless product and partnership execution.• Tracked and reported performance metrics for alliances, partnerships, and product launches.

Mumbai, Maharashtra, India

Operations:• Spearheaded comprehensive onboarding and disbursal process enhancements, optimizing operational efficiency.• Provided dynamic leadership to a 20-member team, defining clear KRAs, ensuring seamless operations.• Implemented real-time performance tracking, updating the Master sheet and Dashboard for precise team assessment.• Empowered the team to deliver timely Loan Offers and Disbursal processes, boosting customer satisfaction.• Pioneered data-driven… Show more Operations:• Spearheaded comprehensive onboarding and disbursal process enhancements, optimizing operational efficiency.• Provided dynamic leadership to a 20-member team, defining clear KRAs, ensuring seamless operations.• Implemented real-time performance tracking, updating the Master sheet and Dashboard for precise team assessment.• Empowered the team to deliver timely Loan Offers and Disbursal processes, boosting customer satisfaction.• Pioneered data-driven decision-making, enhancing overall operational efficiency.• Designed and implemented ongoing performance metrics, reducing loan offer processing time and improving FCU verification and Disbursal success rates.• Achieved significant processing time reductions, elevating customer satisfaction ratings.Product Management:• Executed innovative product development strategies, successfully launching new products.• Automated onboarding and disbursal, reducing sales efforts by 50%.• Implemented second-level automation for LOS and LMS, cutting credit and operational time by 50%.• Designed BNPL and supply chain models, creating new business opportunities.• Automated critical processes, including repayment schedules, NOC letters, foreclosure letters, Loan Offers, and FCU processes.Partnership Management:• Cultivated valuable partnerships with FCU agencies, courier companies, API providers, and lenders.• Collaborated on the FLDG and Lead Sharing models with lenders, increasing business by 40%.• Established and maintained strong lender relationships, optimizing lead-sharing and sales processes.In these roles, I've demonstrated excellence, innovation, and operational prowess, achieving transformative results through strategic leadership, and visionary product management. My ability to foster strategic partnerships has fueled business growth, while my operational expertise has led to process improvements and heightened customer satisfaction. I'm confident in my value as an asset to any organization. Show less

Mumbai Area, India

Responsibility:• Managed Point of Sale (POS) operations, including POS device purchase, activation, and deployment, ensuring seamless and efficient payment processing for customers and merchants.• Conceptualized and developed processes for POS management, resulting in a 40% reduction in deployment time and improved overall customer experience.• Led the implementation of POS-related changes in the App, Web, and Dashboard to optimize the process flow and enhance user experience… Show more Responsibility:• Managed Point of Sale (POS) operations, including POS device purchase, activation, and deployment, ensuring seamless and efficient payment processing for customers and merchants.• Conceptualized and developed processes for POS management, resulting in a 40% reduction in deployment time and improved overall customer experience.• Led the implementation of POS-related changes in the App, Web, and Dashboard to optimize the process flow and enhance user experience for both customers and sales channels. • Oversaw the smooth functioning of POS devices, coordinating with the Tech Team for any technical support or updates, and ensuring a 99% uptime for uninterrupted business operations.• Developed and reviewed all processes at regular intervals, identifying and automating existing processes to improve efficiency and productivity by 25%.• Implemented automation of existing processes, resulting in a 30% reduction in manual errors and streamlining operations across the organization.• Led the Fraud Control Unit, managing a team of 7 people, ensuring adherence to fraud prevention protocols, and achieving a 95% success rate in fraud detection and prevention.Impact:• Successfully developed and implemented product-wise Lending Dashboards, enabling real-time monitoring.• Established a strong partner relationship with Channels, Vendors, and Partners, resulting in a 15% increase in collaboration and mutual business growth.Award:• Recognized as a "Star Performer" in August 2019 & June 2021 for outstanding contributions to process improvements and operational excellence.In summary on this role, I drove process improvement, fraud prevention, and partner management, while overseeing POS operations. My efforts led to increased efficiency, higher customer satisfaction, and industry recognition. Committed to continuous enhancement and exceptional results. Show less

Mumbai, Maharashtra, India

Responsibility:• Led post-sales interactions with customers, driving cross-selling and up-selling of FTCASH products, resulting in a 20% increase in revenue from existing clients.• Acted as a Customer Account Manager, addressing challenges faced by customers with the product, leading to a 15% improvement in customer satisfaction levels.• Handled client escalations and efficiently resolved issues through coordination with relevant internal teams, achieving a 90% resolution rate… Show more Responsibility:• Led post-sales interactions with customers, driving cross-selling and up-selling of FTCASH products, resulting in a 20% increase in revenue from existing clients.• Acted as a Customer Account Manager, addressing challenges faced by customers with the product, leading to a 15% improvement in customer satisfaction levels.• Handled client escalations and efficiently resolved issues through coordination with relevant internal teams, achieving a 90% resolution rate and maintaining positive customer relationships.Impact:• Successfully managed major customer accounts in the Travel segment and IIT Bombay merchants, contributing to a 25% growth in business from these key accounts.• Conducted product demonstrations and training sessions for the sales team and merchants, resulting in a 30% increase in the adoption and utilization of FTCASH products.• Monitored and ensured that the required KYC (Know Your Customer) compliance for POS machines was 100% in adherence to guidelines, reducing potential compliance issues and mitigating risks. Show less

Mumbai, Maharashtra, India

Responsibility:• Led and supervised the showroom operations, ensuring strict adherence to Standard Operating Procedures (SOPs) for store management, resulting in a 95% compliance rate and consistent service excellence.• Managed all service and sales activities within the Area Retail Center (ARC), including handling walk-in customers for various services such as prepaid, postpaid, telemedia, and DTH.• Resolved customer problems and complaints efficiently, achieving a 90%… Show more Responsibility:• Led and supervised the showroom operations, ensuring strict adherence to Standard Operating Procedures (SOPs) for store management, resulting in a 95% compliance rate and consistent service excellence.• Managed all service and sales activities within the Area Retail Center (ARC), including handling walk-in customers for various services such as prepaid, postpaid, telemedia, and DTH.• Resolved customer problems and complaints efficiently, achieving a 90% resolution rate and maintaining a high level of customer satisfaction.Impact:• Under my leadership, the showroom received two prestigious awards in a single year. The first award recognized the store for "Best Service," showcasing the team's commitment to providing exceptional customer service and achieving a 20% increase in customer satisfaction scores.• The second award was bestowed upon the store for being the "Highest Selling Store Across Pan India," a result of the team's focused efforts and sales strategies, leading to a remarkable 35% growth in overall revenue and sales performance.Award:• Received the "Best Service Award" in recognition of the store's outstanding customer service, resulting in improved customer loyalty and a 25% increase in customer referrals.• Honored with the "Highest Selling Store Across Pan India" award, reflecting the store's exceptional sales performance, which significantly contributed to the company's market share growth by 30%.• Acknowledged for building a high-performing team, achieving the best team productivity among all showrooms, and receiving accolades from top management for exceptional leadership and driving a positive work culture. Show less

Mumbai, Maharashtra, India

Responsibility:• Conceptualized and executed strategies to drive prepaid activations with DATA FR (Data First Recharge) to boost Share of Gross Adds (SOGA) through retailers, resulting in a 15% increase in market share within the territory.• Led and managed a team of 20 Smart Phone Promoters, providing guidance, training, and motivation, which led to a 25% improvement in their productivity and sales performance.• Built strong relationships with key retailers, ensuring excellent… Show more Responsibility:• Conceptualized and executed strategies to drive prepaid activations with DATA FR (Data First Recharge) to boost Share of Gross Adds (SOGA) through retailers, resulting in a 15% increase in market share within the territory.• Led and managed a team of 20 Smart Phone Promoters, providing guidance, training, and motivation, which led to a 25% improvement in their productivity and sales performance.• Built strong relationships with key retailers, ensuring excellent channel management and expanding the retailer network by 20% to enhance market penetration and reach.Impact:• Drove significant revenue growth by achieving a 30% increase in prepaid activations through targeted DATA FR promotions, contributing to a higher overall market share for the company.• Successfully positioned the territory as a top-performing region, ranking 1st in Share of Gross Adds among all regions, resulting in recognition from senior management and corporate leadership.• Implemented data-driven sales strategies and promotional campaigns, resulting in a 40% rise in data plan subscriptions and reinforcing the company's position as a leader in the data services segment. Show less

Mumbai, Maharashtra, India

Responsibility:• Interacted with walking customers at the store, assessing their needs and providing personalized service to enhance their shopping experience.• Addressed customer queries and concerns promptly, ensuring high levels of satisfaction and resolving issues with a 98% success rate.• Employed cross-selling and up-selling techniques, resulting in a 25% increase in average transaction value and contributing to overall store revenue… Show more Responsibility:• Interacted with walking customers at the store, assessing their needs and providing personalized service to enhance their shopping experience.• Addressed customer queries and concerns promptly, ensuring high levels of satisfaction and resolving issues with a 98% success rate.• Employed cross-selling and up-selling techniques, resulting in a 25% increase in average transaction value and contributing to overall store revenue growth.Impact:• Enhanced customer loyalty and retention through exceptional service, leading to a 15% increase in repeat business.• Implemented strategies to improve customer engagement, resulting in a 20% increase in positive feedback and online reviews.• Cultivated a positive store atmosphere, leading to a 10% increase in foot traffic and attracting new customers.Award:• Recognized as the "Best Employee of the Month" for outstanding performance in customer service, achieving record-breaking customer satisfaction scores and driving a 30% increase in customer referrals.• Demonstrated exemplary dedication to providing top-notch service, positively impacting the store's bottom line, and setting a benchmark for customer-centric excellence.• Consistently exceeded performance targets, contributing significantly to the store's success and receiving accolades from both customers and management. Show less

Pgdbm, Operations Management

Bachelor Of Commerce (Bcom), Business/Commerce, General