Professional Summary• Boasting 3.4 years in the HR sector and 1.9 years in the BPO sector, my expertise lies in optimizing processes and surpassing performance targets. As a Team Leader in a BPO banking process, I lead a 15-member team overseeing chat, email, NRI inbound calls, and video calls. • Adaptable to the fast-paced BPO environment, I bring a collaborative leadership style that enhances teamwork. With a customer-centric focus, I prioritize satisfaction in NRI interactions, while my commitment to continuous improvement ensures operational excellence. Proficient in managing multiple Lines of Business, I navigate challenges with ease, ensuring effective communication and successful team management.• Skilled in utilizing computer applications, I have hands-on experience managing routine employee activities and conducting process training. • I possess a discerning eye for selecting qualified candidates, ensuring they align with departmental and process requirements during the recruitment process. My recruitment capabilities extend to sourcing, screening, and short-listing candidates, following the directives of operations leadership. • Known for my sense of responsibility, strong work ethic, and effective time management skills, I am dedicated to making significant contributions to team achievements.