Amanda Kennedy Email & Phone Number

Naperville, Illinois, United States

Lead cross-functional projects for new product launches and new process development. Strategically partner with product management, order management, Tech Ops, and Care implementation teams to ensure product, process and system requirements are aligned with business objectives. Key Accomplishments:• Led the operations launch of Secure Service Edge product for over 1100 customer sites.• Led the onboarding and launch for Managed Cellular 5G across multiple vendors and enhanced operations processes.• Launched DDoS Cyber Security product for Comcast Enterprise portfolio and developed processes cross functionally with mid-market teams.• Managing the Process Improvement Initiative for Enterprise Sales to Ops Turnover and Day of Job Failure. • Mentor and lead new team members on program management processes as well as advise on their projects E2E.• Developed standardized templates for impact assessments and working session that are used across all our teams.

Naperville, Illinois, United States

Manage multiple top priority projects for the Special Projects and Initiatives Team to help develop and enhance internal processes across multiple divisions. Excel in combining customer needs with business requirements while ensuring every project meets project deliverables. Key Accomplishments:• Led and developed a detailed billing audit project that helped to recover $500k in revenue • Executed strong strategic planning for future market needs and development for each project • Received an Excel Award in my first year due to my success with enhancing processes and revenue recovery.

Greater Chicago Area

Developed a revolutionary new product for women, secured manufacturing and developed website and online sales process. Established partnerships with major sporting teams and secured onsite events for brand promotion. Continuously developing company to support women and girls not only with great products, but with positive support toward their goals and aspirations. Key Accomplishments:• Successfully launched a patent pending new athletic headband design.• Established key partnerships with Team USA Beach Handball and Chicago Red Stars Professional Soccer Team.• Creatively developed sales, logistics and event teams to support and grow the startup.• Design key marketing content and strategies for online marketing and print.

I currently manage the enhancement requests for the Library Manager platform and database integration to the platform. My responsibilities are to help maintain and grow the market penetration and revenue growth for this product. • Works closely with business unit director, sales director, technology teams, market group, Marketing, Sales, and other managers to understand and execute overall product line strategy.• Cohesive ownership of content solutions and services go-to-market strategies.• Routinely interacts with marketplace to identify business opportunities and conceptualize/test new product ideas in portfolio. Closely monitors market and customers to identify market trends and track key competitors. • Produces market-leading competitive analysis and other market intelligence materials. • Manages webinar campaign around high-school content, helping sales reps execute on their strategic playbooks. • Works closely with Follett’s marketing and financial teams to identify, track, and respond to key indicators, including but not limited to revenue, sales effectiveness by market and product sales per institution. • Efficient and effective implementation of content strategies based on market leading knowledge of our customer, end users, and content providers.• Intimate knowledge of end-user behavior related to product features and content utilization.

Provide direct business operations support and enhancement to the sales organization comprised of approximately 200 sales associates and 320 total associates. Identified and implemented best practices and metrics for the sales support team while providing sales strategy, go to market readiness tools and sales model transformation support to the Operations/Sales Director. Accomplishments:• Directly and proactively managed a $70 million partnership with Houghton Mifflin Harcourt (publisher).• As part of the FSS Leadership team, engaged in the merge of Follett’s three divisions becoming Follett School Solutions. • Manage a team of 6 associates that processed over $10 million dollars in sales orders for FY14 and currently have processed over $11 million already in FY15.

Oversee delivery of services, productivity and customer satisfaction. Purview includes organizational readiness, research, quality and analytic and team development. Spearhead department and client meetings, lead new product launches and improve portal sales through Amazon.com, Half.com, Alibris and Barnes & Nobel.com. Manage a department of 11 permanent employees, various temporary staff members for seasonal business and maintain relationships with vendors and partners.• Realized a 10% growth in sales conversion throughout two quarters and nominated for FVIA award for improvements made in the department.• Developed and executed an improved shipping process for international customers throughout our portal sites by researching and establishing new contract with our distribution company.• Entrusted with smaller accounts (5100 schools) from sales department to develop and grow customer relationships. Duties with these accounts entail sales director tasks.

: Ensured compliant, consistant and seamless service across three departments. Integrated face to face customer service, ensured proper customer relationships and training within departments. Enstilled the Marriott standards of service with all employees. • Increased productivity in lobby bar by 13% due to new training programs and department layout. • Increased management and frontline accountablility.• Aided in customer retention rate by improving and implementing the Marriott Rewards Program.

Hired and led a high performace team in a food and beverage establishment. Oversaw training, liquor cost, performance and productivity, menu item development and marketing.• Restructured the bar layout to maximize performance and improve face to face customer service.• Traveled to new store openings for hiring and training of new staff (hourly and management).• Improved liquor costs by 15% and helped to implement a new beer distribution system to optimize product usage.• Developd sales programs/contests to boost specific product movement and improve sales skills of the staff.• Handled relationships with vendors and distributors to obtain new products and competitive prices.

Master Of Business Administration (M.B.A.), Business, Management, Marketing, And Related Support Services

Bachelor Of Arts (Ba), Hospitality Management