Akib Alam Email & Phone Number

6, Praasad Trade Center, Kamal Ataturk Ave, Dhaka 1213

• In my role as a Customer Success Operations Coordinator, I’m responsible for guiding new customers through the onboarding process, ensuring a smooth transition and a positive start with the service.
• Addressed and resolved customer inquiries and issues through various communication channels.
• Built and maintained strong relationships with customers to foster loyalty and ensure long-term satisfaction.
• Educated customers about product features and functionalities to help them maximize the value of the service.
• Conducted regular check-ins with customers to identify potential issues and offer solutions proactively.
• Gather customer feedback and insights to contribute to product and service improvements.

Castle Noor, 23 Shah Makhdum Ave, Dhaka 1230

• As a Customer Support Coordinator, I'm here to maintain platform functionality, foster positive client-contractor relationships, and ensure everyone's experience is as seamless as possible.
• I serve as a crucial link between clients and independent contractors on the Field Nation platform.
• My focus is on ensuring a smooth and efficient experience for everyone involved.
• Guide clients in posting their projects, address their inquiries, and resolve any issues they encounter.
• Assist contractors in setting up their profiles, navigating project applications, and facilitating communication with clients.
• Step in to resolve conflicts and disagreements, ensuring fair and satisfactory resolutions.

Sector 10, Road#13 Ranabola Ave, House -55 Uttara Dhaka -1230, Dhaka 1230

• Served as a Team Lead, I'm dedicated to supporting and guiding my team to success, resolving issues, and providing training and coaching to help them excel in their roles.
• I'm responsible for training and coaching team members to help them improve their skills and performance.
• Handle escalated issues, providing solutions and guidance to resolve complex problems.
• Work with my team to help them enhance their performance and achieve their goals.
• In my term of leadership, the sales ratio has increased by 33%.
• Supervised and mentored over 40 multidisciplinary team members.

Sector 10, Road#13 Ranabola Ave, House -55 Uttara Dhaka -1230, Dhaka 1230

• Designated as a Senior Customer Relationship Executive, I have consistently exceeded sales expectations and provided valuable support to clients on key campaigns. I was promoted to this role within 06 months of joining.
• Medicare Supplement: I've successfully worked on campaigns related to Medicare Supplement plans, helping clients navigate their options effectively.
• Social Security Disability Insurance (SSDI): I've assisted clients in understanding and obtaining Social Security Disability Insurance benefits, providing crucial support during challenging times.
• Debt Settlement: I've been involved in campaigns related to debt settlement, helping individuals manage and reduce their financial burdens.
• Final Expense: I've contributed to final expense campaigns, assisting clients in planning for end-of-life expenses and securing the necessary coverage.
• Health Insurance (Under 65): I've played a key role in helping individuals under the age of 65 find suitable health insurance coverage tailored to their needs

Apartment: B-5, Plot: 8, Road: 2/B, Block: J, Dhaka 1212

• As a Telesales Executive, my mission was to provide exceptional customer service, address individual customer needs, and ensure they had all the necessary information to make informed decisions in these specific.
• Directly contributed to a 15% increase in customer retention.
• Supported with booking appointments for MCA & REI, securing 5 bookings per day.
• Completed 750+ targeted outbound telephone calls per day to an assigned base of new and existing customers to achieve 12%.
• Initiated contact with new customers and prospects to establish needs and qualify them to progress the sales process.Campaigns I've Worked In-
• Merchant Cash Advance (MCA): I actively participated in campaigns related to Merchant Cash Advance, where I assisted clients in understanding and accessing this financial solution to support their businesses.

Nitol Niloy Tower, Plot 42 & 69 Nikunja North, C/A Tongi Diversion Rd, Dhaka 1229

• As a Customer Support Executive, my focus was on delivering excellent customer service and ensuring that my customers' SIM-related problems were promptly and satisfactorily resolved.
• Achieved a 92.7% satisfaction rate across 100+ customer surveys.
• Used excellent telephone manners to optimize customer experience, cutting complaints by 19.4%.
• Delivered exceptional service through proactive problem-solving and tailored product offerings.
• I was dedicated to assisting customers with the Grameenphone process.
• My primary responsibility was to address and resolve any issues or concerns that customers had with their SIM cards. I took proactive steps to understand the problems they were facing and then provided effective.

Society, House#17, Road#1, Block#B Niketon Housing, Dhaka 1212

• My role as a Housekeeping Coordinator was vital in maintaining a welcoming and comfortable environment for our guests by managing both the housekeeping team and the condition of the hotel rooms.
• Prepared rotas to create stable team coverage and meet hotel guest needs.
• Implemented consistently high standards of cleanliness to facilitate excellent customer satisfaction.
• Actioned customer feedback to improve satisfaction ratings.
• Evaluated employee performance and developed improvement plans, maximizing team efficiency.

Bachelor Of Science - Bs, Computer Science & Engineering

Hsc, Science

Ssc, Science