Akhil Mathur Email & Phone Number

Mumbai, MH, IN

India

Website: https://wunderbar.co.inWelcome to WunderBar – a promising business consulting firm that helps businesses achieve their full potential through innovative strategies and solutions. The founder, Akhil Mathur, is a seasoned professional with over 3 decades of experience in varying industries and thus holds a strong professional network. His passion.

Mumbai, Maharashtra, India

Planning and strategizing the Hospitality and Property management for the region of Western Suburbs and Thane. Residential and Commercial properties. Budgeting, Cost optimization, Team management, Spreading joy in the developments. P&L mgmt of each Project's HPM function

Mumbai, Maharashtra, India

India

Lodha New Cuffe Parade, Wadala

Hospitality & Property Management at New Cuffe Parade, WadalaP&L mgmt of HPM function for Harbour

NCP, Wadala

India

Palava City, Kalyan Sheel Road

PCMA, the Governing body of Palava City has a seperate function for all resident interactions owing to the Huge no of families already staying in the City and a massive ongoing plan to attract over 1 lac families by 2025.1. Dealing with various resident groups, Citizen Councils and Societies' Managing committees for the city service levels.2. Conducting.

DAKC, Navi Mumbai

The role includes:* Out and out focus on customer loyalty, engagement & retention* Preparation & Delivery of Hub CS AOP* Managing and enhancement of All the Key KPIs driven at the 20 Circles through 5 Regions.* Succession Planning at Region / Circle CS organization* Review and drive Region/Circle performances on a month on month basis* Retail Store Process.

Customer Retention - PostpaidCVM (Customer Value Mgmt.) - PrepaidCustomer LoyaltyUsage Enhancement Tata Business Excellence Drive across the businessService Marketing

as Circle Post-paid Customer Care Head. Noteworthy CreditsCircle Post-paid Customer Care HeadPivotal in reducing the Churn levels from prevailing >5% to app. 1.5% in a short span of 6 monthsMerit of reducing the prevailing Customer Satisfaction Index (third party audit) to >85% level from the prevailing <70%.Instrumental for ensuring ALL process deployment.

Customer Management ServiceHeaded the Regional Call Centre with a Team of 10 Executives and 3 Team Leaders handling around 45000 calls per month.Also Improvized Collection and Unauthorized exposure of the company in a span of 6 months.

Customer Management ServiceHeaded the Regional Call Centre with a Team of 10 Executives and 3 Team Leaders handling around 45000 calls per month

Contributed as Inbound Calls executive, Retention Executive and Customer Data Administration Executive for almost 6 months each and swept the ground in all the areasNoteworthy CreditsMerit of streamlining all the processes as to the given policies across the organization.Distinction of increasing Customer satisfaction & retention by offering prompt &.

Jaimahal, Jaipur

New Delhi Area, India

Pg Diploma, Marketing Management

B.A; Diploma, Hotel Management

3 Yrs Diploma, F&B