Alison Knapp Email & Phone Number

United States

Murray, Utah

• Compiled travel itineraries domestically and internationally for multiple high-profile companies.
• Provided exceptional customer service to clients communicating by phone calls and emails to ensure itinerary changes, flight schedules and passenger details were correct, and any issues efficiently resolved then.
• Retention of travel accounts through mindfulness to detail increasing company profitability.
• Proficient in company proprietary tools.
• Provided after hours customer service to company clients in all offices assisting in travel issues and conducted relief efforts as needed to client base.
• Worldspan and Go Solo! Reservations experience: air/car/hotel

Midvale, UT

• Input new supplier and service vendors in Oracle on daily basis enabling products to be purchased for all 100 stores.
• Added new employee records in Oracle as needed for payroll.
• Maintained current vendors in Oracle and Tomax/RetailNet to communicate with buyers on changes and problem solved with IT to resolve product flow issues. Collaborated with Oracle team on new processes to streamline.
• Entered new DCL's, Manufacturers, Calibers, attributes and FFL's into Oracle for company.
• Procured supplies for all store’s stores from Distribution Center and updated supply forms.
• Managed the NW Forest passes, Snow Park permits, and Marine Board passes for the stores and implemented sku's to track passes for each store. Processed gift card replacement of old cards replaced by a new secured gift.

Sportsmans Warehouse

• Attended and recorded minutes for weekly Management meeting and Board of Directors.
• Maintained team calendars, scheduled appointments, and conference calls, prepared itineraries and travel arrangements for C suite and corporate employees.
• Organized travel plans, meetings, and conferences for company.
• Managed CFO and CEO complex calendars, orchestrated appointments and important contact list.
• Maintained 100% confidentiality for sensitive information while collaborating with other employees and secured documents and files that are under this security.
• Prepared and submitted all licenses for all new store openings, on average of 12 per year, as well as keeping all 100 stores licenses current and operational.

• Developed and implementation of corporate travel policy, training of policy within the company.
• Compiled detailed travel arrangements (air, hotel, transportation) for all departments for Senior Management meetings, Board of Directors meetings, new store openings, audits, District Manager walk throughs and store.
• Successfully negotiated annually new contracts with hotels for store set team lodging and interview sessions, saving the company on average of 15% per store opening.
• Building and maintenance of traveler profiles in travel system Worldspan.
• Assist with reconciliation of company credit card charges on monthly basis.
• Developed, negotiated, and maintained contracts for company preferred hotel, air and car carriers to ensure competitive rates and loyalty.

• Developed and implemented corporate travel policy and training of policy within the company.
• Compiled detailed travel arrangements for various levels of corporate employees.
• Designed, evaluated and distributed monthly travel reports for management.
• Successfully managed supplier relationships for travel partners, managed and negotiated contracts with travel suppliers, sent RFPs and participated in evaluation of new vendors.
• Conducted meetings on new travel policies and updates within corporation; designed intranet form for online travel approval; trained employees on new from and processes.
• Reconciled credit card charges on monthly statement.