Process all guest check-ins, check-outs, room assignments, and room change/late check-out requests. Secure payment; activate/reissue room keys. Ensure rates match market codes, document exceptions. Verify/adjust billing for guests. Communicate to appropriate staff when guests are waiting for an available room. Advise guest of messages. Clear departures in computer system. Coordinate with Housekeeping to track room status and guest concerns. File guest paperwork or documentation. Run and check daily reports, contingency lists, and credit card authorization reports. Supply guests with directions and information. Answer, record, and process all guest calls, requests, questions, or concerns; follow up to ensure each has been met to guests' satisfaction. Communicate with the manager on duty and other departments as necessary to ensure hotel operation and guest requests.

Research discrepancies in employee pay and hours. Calculate eligibility for Family and Medical Leave. Track and administer leaves of absences. Review policies and procedures with the Management & Clerical workgroups for Chicago O'Hare International Airport. Provide general email/telephone correspondence. Prepare weekly, monthly, quarterly, and annual reports from automated databases when necessary.

Process all guest check-ins, check-outs, room assignments, and room change/late check-out requests. Secure payment; activate/reissue room keys. Ensure rates match market codes, document exceptions. Verify/adjust billing for guests. Communicate to appropriate staff when guests are waiting for an available room. Advise guest of messages. Clear departures in computer system. Coordinate with Housekeeping to track room status and guest concerns. File guest paperwork or documentation. Run and check daily reports, contingency lists, and credit card authorization reports. Supply guests with directions and information. Answer, record, and process all guest calls, requests, questions, or concerns; follow up to ensure each has been met to guests' satisfaction. Arrange transportation for guests/visitors. Count and secure bank at beginning and end of shift. Cash guests’ checks, process all payment types, vouchers, paid-outs, charges, and provide change.

Handled guest concerns and answer questions about the attractions and resort, managed lines at the box office and within the exhibit, assisted with group sales, operated ticketing system and property management system, planned and organized training for box office employees, responsible for cash bank and deposits, created end of day reports, collaborated on scheduling and payroll, communicated with other departments in the hotel on operational needs

Successfully lead multiple levels of employees daily under periods of stress and time sensitive situations. Assist with payroll, scheduling, and receiving deliveries for the park. Respond to all customer queries and complaints with accuracy and courtesy. Oversee the logistics of the parking lot and determine when to expand to the overflow parking lot. During the Emergency Action Plan, occupy the role of Duty Manager while maintaining Admissions duties. Started as entry level cashier and promoted to leadership team member to supervisor in my first three years.

Promote sales by listening attentively to customer's needs, offer suggestions, and gain their trust.Provide prompt and courteous service to all customers.Maintain and utilize knowledge of products and services so that customers leave with the best plan for them.Keeping up to date of T-Mobile's promotions and offers by attending meetings and trainings.Communicate professionally in person and by phone.Manage daily inventory.Responsible for ensuring store appearance is clean and presentable at all times.Accurately input customer transactions into point of sale.Stay informed of store policies, procedures, and promotions.