Akram Ali ⁦ Email and Phone Number

Managing internal investigation interrogations session for different cases in telecommunication industry related to fraud, confidentiality, abusing job duties, attitude and theft…etc.Initiating the investigation session after studying the incidents and assuring that the provided evidence or required from our side issolid facts.Identifying the violations and mapping it to code of conduct, corporate policies, laws and regulations and present the cases along with recommendations.Draft final investigation reports including the investigation outcome and committee recommendation and penalties based on the labor law.Appling awareness sessions for employees and present the cases along with recommendations with our stakeholders.Aware of digital nature of current business transformations and capable of identifying the system/process gaps and recommended way to solve it.

Responsible to detect, analyze, report & prevent/minimize any fraudulent incidents and take the needed actions in a proper time Do the needed investigations and health-checks/Audit to safeguard the company from any fraudulent behaviors/activities Investigating SIMBOX fraud behavior(s) (VoIP) and applying various criteria for detecting anddisconnecting all lines used in bypass international incoming calls violating the international protocols with immaterial fouls positive and fine tuning the existing criteria to be efficient. Applied unified criteria designed & implemented by myself and approved by NTRA across all mobile operators at Egypt for detecting and disconnecting all lines used in bypass A2P & P2P incoming international SMS (SMS SIMBOX). Ensure on-spot reporting to any suspected/confirmed fraudulent incidents with action taken/recommendations Identify and assess the risks/ threats gaps in any new/existing products and/or processes within the different departments that might lead to fraudulent activities and/or lead to revenue loss. Involved in the fraud review of several new products and services, and assist in the design of reports for reconciliation and analysis Comprehend the anti-fraud management roles and responsibilities that participates positively in combating all fraudulent types Maintain regular and random audit/health-checks for the prepaid and postpaid flow. Coordinate with the corporate and consumer commercial teams to ensure that our policy and procedures are fully adhered. Quick response to any sudden fraudulent activities with the proper remediation. Evaluate the impact of the new product or service and fill any fraud gaps without affecting the business. cover and protect the business. Investigating in all fraud, abuse and violations regarding all dealers transactions and applying the penalty scheme/s regarding the mentioned violations; in addition to auditing all dealers’ commissions and quality of sale.

 Dealing with Vodafone agencies for collecting all postpaid bad debt amounts and adding commission matrixfor collected amounts. Solving all customers bill problems and applying discounts for any bad debt amounts not collected from Vodafone agencies. Reporting on all agencies on quarterly review in order to set a new targets and to check agencies performance. Issuing agencies commission payment orders, based on collected amounts by each agency.

 Activating all consumer lines (Postpaid & prepaid) after vetting the associated contracts and government documents“National IDs, Proxy, licenses… etc.”. Supporting our retailstores and all dealers channels (Distributors) in all activation process. Fully Testing all new rate plans and core services while activating prepaid /postpaid lines. Handling all business use usage reports and resignation tasksfor all Vodafone employees.

 Answering inbound callsin a professional way. Handling customers’ complaints, problems and hard calls. Managing complaints and problems, and ensure following it up and solving it. Providing excellent quality of service standards. Provide accurate professional information related to the company’sservices and products. Establish a challenging objectives and ensure appropriate implementation of company policies and instructions concerning collection procedures to enhance the corporate image. Develop a constructive working relationship with other departments to ensure proper implementation of company’s objective.