Tac L1-1
Current• Experienced in troubleshooting Sophos XG firewall and Central wireless. • Skilled in utilizing Wireshark and Tcpdump for packet analysis. • Experienced with various networking protocols including High Availability, SD-WAN, WAN failover and load balancing, IPsec Site-Site VPN, and SSL-VPN.• Managed RMA requests for customers.• Addressed issues related to Port Forwarding, ACL, Packet Capture, Bandwidth issues, High CPU utilization, and Anti-Spam. • Issues involving Internet Outages, Network down, One-Way Traffic, and Routing. • Handled high-priority cases.