Senior Global Escalation Engineer 2
Current
Jan 2023 - Present
AeroLeads people directory · profile
Ravi Patel Email & Phone Number
Senior Global Escalation Engineer at Sophos
at
Sophos
1 work email found
@sophos.com
LinkedIn matched
4 data sources
Profile completeness 100%
Current company
Role
Senior Global Escalation Engineer at Sophos
Location
Ahmedabad, Gujarat, India
Company size
Who is Ravi Patel? Overview
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Quick answer
Ravi Patel is listed as Senior Global Escalation Engineer at Sophos at Sophos, a company with 3432 employees, based in Ahmedabad, Gujarat, India. AeroLeads shows a work email signal at sophos.com and a matched LinkedIn profile for Ravi Patel.
Ravi Patel previously worked as Senior Global Escalation Engineer 2 at Sophos and Senior Global Escalation Engineer at Sophos. Ravi Patel holds Ms, Networking And Telecomunications from International Institute Of Information Technology, Pune, India.
Company email context
Email format at Sophos
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{first}.{last}@sophos.com
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AeroLeads found 1 current-domain work email signal for Ravi Patel. Compare company email patterns before reaching out.
Profile bio
About Ravi Patel
I am self-motivated, highly organized and accomplished professional with 15 years of experience in IT, I would like to deliver in a progressive & vibrant organization to further enhance knowledge and credibility by virtue of skills in Linux & Network security.• Multitasking credentials with excellent planning, execution, monitoring and resource-balancing skills, as well as the ability to handle multiple tasks in high-pressure environments and under tight deadlinesI have experience in providing Level 3 Technical Support and System Administration.My areas of expertise include:• Strong background in Linux, Networking and Security, Operating systems• Well versed in Configuration, Management & Troubleshooting skills on Unified Threat Management Appliances (UTM) @ Level 3
Listed skills include Linux, Network Security, Tcp/Ip, Firewalls, and 21 others.
Current workplace
Ravi Patel's current company
Company context helps verify the profile and gives searchers a useful next step.
Sophos
6 roles
Ravi Patel work experience
A career timeline built from the work history available for this profile.
Senior Global Escalation Engineer
Jul 2020 - Aug 2023
Global Escalation Engineer
May 2017 - Jul 2020
Senior System Engineer
- Technical L3 support to Pre-sales and Post-sales department across the globe.
- Resolving queries of Partner and customers in Product Community Forum
- Resolving escalated tickets to enable product team tackle issues faced at client end.
- Collate feedback from support, Pre-sales, development team with regards to earliest resolutions of issues.
- Providing support to Cloud based Centralized Security Solutions
- Recreate issues in lab conditions reported by customers.
Apr 2015 - Apr 2017
System Engineer
- Handling all critical issues raised by Pre-Sales and Post-Sales Team and Providing L3 Support
- Preparing Knowledge base documents & Business requirement documents, Provides input to QA Teams to make them aware about real world scenarios.
- Evaluating Third Party product and Assisting in the design & implementation of large networks
- Suggesting improvements in the operations and processes to make the system foolproof
- Responsible for resolving customer complaints on technical issues
- Collate feedback from support, Presales, development team with regards to earliest resolutions of issues.
Sep 2011 - Mar 2015
System Administrator, At Space Application Centre,Isro Ahmedabad
To manage, monitor & troubleshoot infrastructure of 2500+ users, which contain servers like Mail, Mail Relay, Firewall, Archive, LTSP, EMC Networker Backup & Recovery server,EMC Hombase server FTP, Web, IMSS, Trend Micro Antivirus, Cyberoam, Cyberoam I-view etc. in Linux & windows 2003 environments.Worked as a Script Developer to automate operations tasks.
Aug 2009 - Sep 2011
Team & coworkers
Colleagues at Sophos
Other employees you can reach at sophos.com. View company contacts for 3432 employees →
YP
Yashasvi Pandya
Colleague at Sophos
Bengaluru, Karnataka, India, India
View →
JF
Jon F.
Colleague at Sophos
Mesa, Arizona, United States, United States
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ZO
Zentaro Ogawa
Colleague at Sophos
Japan, Japan
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MB
Matt Bernacchi
Colleague at Sophos
Los Angeles Metropolitan Area, United States, United States
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DK
Dan K.
Colleague at Sophos
United Kingdom, United Kingdom
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RB
Rabuni Bin Bujang
Colleague at Sophos
Sambas, West Kalimantan, Indonesia, Indonesia
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HG
Harper Gould
Colleague at Sophos
Iligan, Northern Mindanao, Philippines, Philippines
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CN
Chrissy Nicole De Ramos
Colleague at Sophos
Mandaluyong, National Capital Region, Philippines, Philippines
View →
CM
Carol Mroz
Colleague at Sophos
Miami, Florida, United States, United States
View →
VS
Vinay Saini
Colleague at Sophos
Saharanpur, Uttar Pradesh, India, India
View →
Yashasvi Pandya
Colleague at Sophos
Bengaluru, Karnataka, India, India
View →
JF
Jon F.
Colleague at Sophos
Mesa, Arizona, United States, United States
View →
ZO
Zentaro Ogawa
Colleague at Sophos
Japan, Japan
View →
MB
Matt Bernacchi
Colleague at Sophos
Los Angeles Metropolitan Area, United States, United States
View →
DK
Dan K.
Colleague at Sophos
United Kingdom, United Kingdom
View →
RB
Rabuni Bin Bujang
Colleague at Sophos
Sambas, West Kalimantan, Indonesia, Indonesia
View →
HG
Harper Gould
Colleague at Sophos
Iligan, Northern Mindanao, Philippines, Philippines
View →
CN
Chrissy Nicole De Ramos
Colleague at Sophos
Mandaluyong, National Capital Region, Philippines, Philippines
View →
CM
Carol Mroz
Colleague at Sophos
Miami, Florida, United States, United States
View →
VS
Vinay Saini
Colleague at Sophos
Saharanpur, Uttar Pradesh, India, India
View →
2 education records
Ravi Patel education
Ms, Networking And Telecomunications
International Institute Of Information Technology, Pune, India
Bachelor’S Degree, Computer Engineering
FAQ
Frequently asked questions about Ravi Patel
Quick answers generated from the profile data available on this page.
What company does Ravi Patel work for?
Ravi Patel works for Sophos.
What is Ravi Patel's role at Sophos?
Ravi Patel is listed as Senior Global Escalation Engineer at Sophos at Sophos.
What is Ravi Patel's email address?
AeroLeads has found 1 work email signal at @sophos.com for Ravi Patel at Sophos.
Where is Ravi Patel based?
Ravi Patel is based in Ahmedabad, Gujarat, India while working with Sophos.
What companies has Ravi Patel worked for?
Ravi Patel has worked for Sophos and You Broadband India Pvt. Ltd..
Who are Ravi Patel's colleagues at Sophos?
Ravi Patel's colleagues at Sophos include Yashasvi Pandya, Jon F., Zentaro Ogawa, Matt Bernacchi, and Dan K..
How can I contact Ravi Patel?
You can use AeroLeads to view verified contact signals for Ravi Patel at Sophos, including work email, phone, and LinkedIn data when available.
What schools did Ravi Patel attend?
Ravi Patel holds Ms, Networking And Telecomunications from International Institute Of Information Technology, Pune, India.
What skills is Ravi Patel known for?
Ravi Patel is listed with skills including Linux, Network Security, Tcp/Ip, Firewalls, Networking, Shell Scripting, Rhce, and System Administration.
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