Akshay Kumar Email & Phone Number

Gurugram, Haryana, India

> Spearheading end-to-end product management for Poker Tournaments.> Collaborating with UX/UI, engineering, and marketing teams to continuously enhance the tournament experience.> Utilizing data analytics to refine tournament structures, increase participation, and drive revenue growth.> Keeping a pulse on industry trends to innovate within a highly.

Gurugram

> Data analysis in identifying major trends, univariate and BI- Variate analysis> Collaborating with the BI team to develop new alerts to minimize fraud in the system.> Critical examinations and deep dive into analysis and enhancement as per the business requirement> Managing assigned projects in a timely manner, ensuring accuracy and that deliverables are.

Gurugram

• Preparing Daily, weekly & Monthly MIS Reports.
• Maintain all current and previous data.
• Identify process improvements to streamline data collection and report generation.
• Extract the data from Salesforce, creating the report and share to all stake holders.
• Specialist in creating Google Docs Dashboard & CRM Knowledge.
• Extracting and mapping data on SQL, Python Server for reporting purpose.

Gurugram

• Resolved queries / escalations over email support on Helpscout from Zomato Gold customers in stipulated TAT.
• Data analysis and sending out weekly reports for checking the team's performance.
• Imparted training to new joiners and gave constant feedback to the team.
• Collected, curated and updated information about restaurants to build a strong product-base for Zomato.
• Managed a team of 20-25 associates of Chat process (Zomato Gold) which ensured Customer Delight through quality deliverables and worked towards improving the team KPIs.
• Capacity planning and team rostering to ensure good coverage across all peak and non-peak hours.

Gurugram

>Identifies business opportunities by identifying prospects and evaluating their position in the industry; researching and analyzing sales options.>Sells products by establishing contact and developing relationships with prospects; recommending solutions.>Maintains relationships with clients by providing support, information, and guidance; researching and.

Gurugram

> Resolve customer complaints via phone, email or social media> Managing Team in the absence of Team Leader> Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure.