Akshay Ranjan Email & Phone Number

New Delhi, Dl, In

Delhi, India

1. Client Communication: Delivered regular updates on shipment status, providing customers with accurate timelines for airline handovers, departures, and expected delivery dates.2. Shipment Coordination: Oversaw daily shipment planning, including data management in ACMEs systems, generating TC, Tokens, and addressing stock issues from IATA.3. Customs Documentation: Handled critical customs paperwork, ensuring timely processing for X-ray, customs entry, and compliance with port requirements. Coordinated delivery of documents to airport personnel.4. Customer Support: Responded to customer inquiries related to air freight, customs procedures, and delivery pricing, while also guiding clients through the necessary documentation for various services.5. Operational Oversight: Closely monitored same-day shipments, managing their progress through TD, X-ray, and customs using platforms like Cargocel, ACMEs, and ICEGATE, while quickly resolving any obstacles.6. EDI and Compliance: Assisted the EDI team with checklist preparation, eSANCHIT filing, and ensuring all documentation adhered to compliance standards.7. Coordination with IATA: Managed MAWB bunching via coordination with IATA, prepared HAWB documentation using Logi-Sys Software, and organized port dispatch post-LEO acquisition.8. Billing and Documentation: Accurately billed clients using Logi-Sys Software, maintaining consistency with the services rendered. Ensured thorough record-keeping of shipments, invoices, and client interactions for future audits.9. Process Efficiency: Regularly updated the DSR (Daily Shipment Report) and conducted precise billing processes, reinforcing a seamless operational flow.10. Data Management: Maintained comprehensive records of all shipments, financials, and communications, ensuring a reliable source for audits and future reference.

Delhi, India

Dynamic Role Adaptability: Demonstrated versatility across multiple roles, contributing to team achievements and client satisfaction. Leveraged diverse skills to excel as a Telecaller, Address Verifier, Floor Manager, and Trainer.Client Engagement & Communication: As a Telecaller, utilized persuasive communication skills to effectively engage with clients, playing a crucial role in maintaining high levels of customer satisfaction.Data Verification & Accuracy: In the capacity of an Address Verifier, ensured meticulous accuracy in client information, boosting overall service reliability and fostering trust.Leadership & Team Coordination: As a Floor Manager, applied strong leadership qualities to coordinate team efforts, leading to improved team performance and achieving success in key metrics.Training & Skill Development: Facilitated continuous learning as a Trainer, cultivating a culture of growth by developing team members' skills and enhancing overall team effectiveness.Communication Excellence: Consistently honed communication abilities across various roles, ensuring seamless operations and client satisfaction while enhancing productivity and service quality.