Managed relationships with existing corporate and private customers to ensure they are satisfied with their banking experience while reviewing account activity to detect any unusual activity or potential fraud and answering questions about specific banking products and services offered by the bank. Evaluated and reviewed loan and credit applications and collateral and make recommendations. Provided assistance with account maintenance activities such as updating contact information and resolving issues with deposits or withdrawals while recommending new banking products or services to meet customer needs.Initiated efficient credit proposals and structures for existing and potential clients. Processed loan applications including performing background checks on applicants.Met with potential clients to determine their banking needs and recommend appropriate products or services while helping them understand their financial statements.Managed key customer relationships through regular contacts and assist in visits by ensuring the effective call program is maintained on all assigned and prospect customers.Ensured credit policies and procedures were followed according to established guidelines and applicable legislation.

Performed routine bank telling tasks including making deposits, withdrawals, transfers, and cash advances, receiving loan payments, and cashing checks.Complied and stayed up-to-date with applicable laws and regulations while actively contributing to meet the branch’s business goals, as well as individual sales and customer service goals.Promoted strong customer and client interactions, build relationships and participate in cross-selling while offering new products and features.Demonstrated good risk management decisions including displaying solid knowledge of guidelines for fraud prevention and robbery.Assisted customers with processing transactions, such as deposits, withdrawals, or payments while resolving complaints or account discrepancies.