Alaina S. Email & Phone Number

Fort Worth, Texas, United States

• Uses gaming knowledge and exploratory testing skills to identify bugs and areas of risk• Reports and regresses bugs to ensure quality standards are met • Provides feedback and suggestions to improve game quality, experience and testing processes • Trains and supervises a team of testers• Creates, runs and maintains test cases• Maintains direct communication with clients and other internal and external teams to report on progress and collaborate on tasks• Performs administrative tasks and other activities necessary for proper conduct of work• Regularly participates in external testing opportunities provided by Lionbridge for additional experience in a variety of test scenarios - includes playtests, feedback surveys, and opinion surveys

• Assigned to a specialized mobile team to work closely with developers, focusing on backend requests and execution of specific test cases• Tested product quality according to given specifications, reported bugs, and reviewed teammates’ bugs for accuracy• Performed in-depth product analysis to provide feedback for product improvements to developers

• Tested mobile product and mobile game quality according to project requirements • Reported and regressed bugs to ensure quality standards were met

Boise, Idaho, United States

• Researched topics, markets, and technologies• Synthesized information into client-facing materials, drafting public-facing reports, roadmaps, and public engagement materials for client• Contributed to business dev. by helping launch new initiatives and coordinating on client outreach• Planned and prepared impactful client meetings • Led and supported various project management processes, helping to keep projects on time and under budget by utilizing GANTT charts and progress tracking software• Managed business social media accounts and promoted events in and around Idaho• Created and maintained professional relationships with individuals in the industry • Worked with and supported multidisciplinary teams in day-to-day needs

Boise, Idaho, United States

• Worked with the Sustainability Coordinator to plan events, lead volunteers, and distribute educational materials relating to campus sustainability• Main projects included reviewing and finalizing the data for Boise State's first AASHE STARS report and creating content to communicate this data to the larger community

• Provided excellent customer support to Lively end-users via phone, email, and chat• Assisted customers with complex tasks related to HSAs, including contributions, distributions, and tax reporting• Created bug reports for reproducible product issues• Created and resolved task incidents for data reconciliation needs

•Provided in person customer support for client transactions in the form of deposits, withdrawals, account inquiries, and more• Responsible for maintaining cash drawer and complying with federal financial regulations

Boise, Idaho, United States

• Played assigned games or game segments to completion, either individually or with a team • Tested game in accordance to given specifications and reported any identified bugs• Performed in-depth product analysis to provide feedback for product improvements

Boise, Idaho, United States

• Provided clerical and filing support for staff of office to ensure effective operations• Utilized technical writing skills to draft and deliver transmittal documents and memorandums for various Bureau of Reclamation projects• Collaborated and communicated with various departments within BOR to create workflow processes & procedures• Reviewed and logged hydropower dam plans and schematics in AutoCAD

Boise, Idaho, United States

• Collected and analyzed data on waste and energy outputs to identify areas for improved sustainable practices with the ultimate goal of reducing waste, increasing energy efficiency and decreasing overall administrative expenses• Created and provided access to educational materials for studio members to educate on paper usage and waste reduction