Alaina S. Email & Phone Number

Fort Worth, Texas, United States

• Uses gaming knowledge and exploratory testing skills to identify bugs and areas of risk
• Reports and regresses bugs to ensure quality standards are met
• Provides feedback and suggestions to improve game quality, experience and testing processes
• Trains and supervises a team of testers
• Creates, runs and maintains test cases
• Maintains direct communication with clients and other internal and external teams to report on progress and collaborate on tasks

• Assigned to a specialized mobile team to work closely with developers, focusing on backend requests and execution of specific test cases
• Tested product quality according to given specifications, reported bugs, and reviewed teammates’ bugs for accuracy
• Performed in-depth product analysis to provide feedback for product improvements to developers

• Tested mobile product and mobile game quality according to project requirements
• Reported and regressed bugs to ensure quality standards were met

Boise, Idaho, United States

• Researched topics, markets, and technologies
• Synthesized information into client-facing materials, drafting public-facing reports, roadmaps, and public engagement materials for client
• Contributed to business dev. by helping launch new initiatives and coordinating on client outreach
• Planned and prepared impactful client meetings
• Led and supported various project management processes, helping to keep projects on time and under budget by utilizing GANTT charts and progress tracking software
• Managed business social media accounts and promoted events in and around Idaho

Boise, Idaho, United States

• Worked with the Sustainability Coordinator to plan events, lead volunteers, and distribute educational materials relating to campus sustainability
• Main projects included reviewing and finalizing the data for Boise State's first AASHE STARS report and creating content to communicate this data to the larger community

• Provided excellent customer support to Lively end-users via phone, email, and chat
• Assisted customers with complex tasks related to HSAs, including contributions, distributions, and tax reporting
• Created bug reports for reproducible product issues
• Created and resolved task incidents for data reconciliation needs

• Provided in person customer support for client transactions in the form of deposits, withdrawals, account inquiries, and more
• Responsible for maintaining cash drawer and complying with federal financial regulations

Boise, Idaho, United States

• Played assigned games or game segments to completion, either individually or with a team
• Tested game in accordance to given specifications and reported any identified bugs
• Performed in-depth product analysis to provide feedback for product improvements

Boise, Idaho, United States

• Provided clerical and filing support for staff of office to ensure effective operations
• Utilized technical writing skills to draft and deliver transmittal documents and memorandums for various Bureau of Reclamation projects
• Collaborated and communicated with various departments within BOR to create workflow processes & procedures
• Reviewed and logged hydropower dam plans and schematics in AutoCAD

Boise, Idaho, United States

• Collected and analyzed data on waste and energy outputs to identify areas for improved sustainable practices with the ultimate goal of reducing waste, increasing energy efficiency and decreasing overall administrative.
• Created and provided access to educational materials for studio members to educate on paper usage and waste reduction