Alan Ammerman Email & Phone Number

Madison, Wisconsin, United States

• Develop and utilize processes to provide information to management in order to guide projects forward
• Assist with the development and management of tools, documentation, and templates to streamline work across project teams
• Partner with Operations to govern and manage our PSA tool
• Manage process improvement efforts while the Professional Services organization sustained continued growth
• Leverage business partners to better understand where business is and where business needs to move going forward
• Provide support to all members of the Professional Services organization

Madison, Wisconsin

• Utilize Ignite methods to guide and develop experiments in order to test theories quickly and pivot as needed
• Assist with the development and execution of effective change management plans
• Partner with Reporting, Technology, and Optimization and Results in order to monitor and analyze vendor performance
• Manage continuous improvement efforts when Property Claims met and exceeded their Lean goals
• Leverage business partners to improve strategic outcomes for the Property Line of Business.
• Provide support to Property Strategy team members, Policy & Procedures, Operations, and any other adjacent teams to create significant impact to the Property Line of Business

Madison, Wisconsin

• Champion of agile work through Lean Innovation participation, first as a player and most recently as a coach
• Communicate and manage project work across functional areas
• Develop and manage our task timelines for team and department, displaying tasks and holding key stakeholders accountable for their work
• Work cross-functionally to meet or exceed profit and growth initiatives
• Successfully cut waste from certain processes through Kaizen events
• Coached and executed Lean, process improvement, and training initiatives

Madison, Wisconsin

• Subject matter expert in all Personal Lines systems
• Coached and executed Operations Lean, process improvement, and training initiatives
• Led the design, development, and implementation of the Personal Lines Operations Training team
• Worked closely with regional management and executed team administration as necessary
• Met or exceeded daily and weekly work goals set forth by Management
• Collaborated cross-functionally to execute projects, system triages, and other ad-hoc work to support corporate goals

Madison, Wisconsin Area

• Participated in the development, implementation, and troubleshooting of a new work distribution initiative
• Coordinated and led continuous improvement efforts
• Supported new and existing employees by providing classroom training
• Met or exceeded daily and weekly work goals set forth by Management
• Processed a multitude of policy related transactions as requested by customer and/or Agency
• Provided support to Underwriting on triage items

Madison, WI

• Provided exemplary service to our Agency force
• Researched policy discrepancies as needed in a timely manner
• Met or exceeded daily and weekly work goals set forth by Management
• Processed a multitude of policy related transactions as requested by customer and/or Agency

Madison, Wisconsin Area

• Provided exemplary protection as needed and directed by clients
• Communicated effectively and efficiently with local law enforcement as needed
• Monitored and secured sites ranging from small businesses to large enterprises/warehouses
• Trained in the most recent law enforcement, tactical, and first aid actions or activities

Bs, Criminal Justice/Law Enforcement Administration, Gpa Of 3.4

Master Certificate In Business Leadership And Management, Business Administration And Management, General

Various Coursework, Information Technology, Gpa Of 3.5