Alan Ammerman Email & Phone Number

Madison, Wisconsin, United States

• Develop and utilize processes to provide information to management in order to guide projects forward• Assist with the development and management of tools, documentation, and templates to streamline work across project teams• Partner with Operations to govern and manage our PSA tool• Manage process improvement efforts while the Professional Services organization sustained continued growth• Leverage business partners to better understand where business is and where business needs to move going forward • Provide support to all members of the Professional Services organization• Collaborate with different teams to consolidate knowledge repositories for streamlined access and management• Support various teams through the use of our own Zendesk products, Support and Guide specifically

Madison, Wisconsin

• Utilize Ignite methods to guide and develop experiments in order to test theories quickly and pivot as needed• Assist with the development and execution of effective change management plans• Partner with Reporting, Technology, and Optimization and Results in order to monitor and analyze vendor performance• Manage continuous improvement efforts when Property Claims met and exceeded their Lean goals• Leverage business partners to improve strategic outcomes for the Property Line of Business.• Provide support to Property Strategy team members, Policy & Procedures, Operations, and any other adjacent teams to create significant impact to the Property Line of Business• Consider the voice of the customer(s) as input to initiatives, process changes, strategy, and communications• Utilize Project Management tools to track our accountabilities, capacity, & forecast time required on larger initiatives

Madison, Wisconsin

• Champion of agile work through Lean Innovation participation, first as a player and most recently as a coach• Communicate and manage project work across functional areas• Develop and manage our task timelines for team and department, displaying tasks and holding key stakeholders accountable for their work• Work cross-functionally to meet or exceed profit and growth initiatives• Successfully cut waste from certain processes through Kaizen events• Coached and executed Lean, process improvement, and training initiatives• Deliver and support analytical and data requests from cross-divisional areas accurately and on time • Provide support to business partners in Product Development & Strategy, I/S, Pricing & Analytics, and Underwriting• Manage rate revisions for our 19 Advance Auto product operating states

Madison, Wisconsin

• Subject matter expert in all Personal Lines systems• Coached and executed Operations Lean, process improvement, and training initiatives• Led the design, development, and implementation of the Personal Lines Operations Training team• Worked closely with regional management and executed team administration as necessary• Met or exceeded daily and weekly work goals set forth by Management• Collaborated cross-functionally to execute projects, system triages, and other ad-hoc work to support corporate goals

Madison, Wisconsin Area

• Participated in the development, implementation, and troubleshooting of a new work distribution initiative• Coordinated and led continuous improvement efforts• Supported new and existing employees by providing classroom training• Met or exceeded daily and weekly work goals set forth by Management• Processed a multitude of policy related transactions as requested by customer and/or Agency• Provided support to Underwriting on triage items

Madison, Wi

• Provided exemplary service to our Agency force• Researched policy discrepancies as needed in a timely manner• Met or exceeded daily and weekly work goals set forth by Management• Processed a multitude of policy related transactions as requested by customer and/or Agency

Madison, Wisconsin Area

• Provided exemplary protection as needed and directed by clients• Communicated effectively and efficiently with local law enforcement as needed• Monitored and secured sites ranging from small businesses to large enterprises/warehouses• Trained in the most recent law enforcement, tactical, and first aid actions or activities

Bs, Criminal Justice/Law Enforcement Administration, Gpa Of 3.4

Master Certificate In Business Leadership And Management, Business Administration And Management, General

Various Coursework, Information Technology, Gpa Of 3.5