I work within the Cwm Taf Morgannwg Health Protection Service to help protect the most vulnerable people in the community and care home settings from Acute Respiratory Infections (ARIs) including COVID-19.The role has also involved overseeing daily workloads daily workloads of Contact Tracers, managing teams, interpreting documents, analysing and evaluating situations and taking appropriate action applying Welsh Government guidance. I have supported Environmental Health Officers (EHOs)… Show more I work within the Cwm Taf Morgannwg Health Protection Service to help protect the most vulnerable people in the community and care home settings from Acute Respiratory Infections (ARIs) including COVID-19.The role has also involved overseeing daily workloads daily workloads of Contact Tracers, managing teams, interpreting documents, analysing and evaluating situations and taking appropriate action applying Welsh Government guidance. I have supported Environmental Health Officers (EHOs) within the Regional Team to deal with complex health and social care settings, schools, travellers and workplace clusters. I have also been the designated Professional Lead for the Test, Trace, Protect (TTP) Enforcement process within the Cwm Taf Morgannwg Health Board area. Show less

I was responsible for managing coach tours to European destinations, contracting with suppliers and introducing new products to the brochure. This position ended due to the impact of COVID-19 on the travel industry.

I was responsible for all matters involving groups of students (and leaders) who studied English at Celtic English Academy. I had a range of duties including; providing quotes and proposals for group enquiries (from agents or organisations based in various countries around the world), dealing with all planning arrangements and operational aspects for group programmes, liaising with the academic, finance, marketing and operations teams to ensure smooth service delivery, and actively engaging… Show more I was responsible for all matters involving groups of students (and leaders) who studied English at Celtic English Academy. I had a range of duties including; providing quotes and proposals for group enquiries (from agents or organisations based in various countries around the world), dealing with all planning arrangements and operational aspects for group programmes, liaising with the academic, finance, marketing and operations teams to ensure smooth service delivery, and actively engaging with Italian, Chinese and Russian agents who predominantly send group bookings. I was involved in the preparation and delivery of the Junior Summer Programme, which took place at Rydal Penrhos School (North Wales) from July to August 2018. I also produced the Board Reports for the Senior Management Team attending the monthly board meetings. Show less

Celtic English Academy is an English language school based in Cardiff. The position of Groups Coordinator is directly responsible to the CEO (in relation to managing partner relationships, group quotes and commission) and the COO (in relation to managing student accommodation, travel, social activities, enrolment etc.). Duties include:- Providing and recording quotes for alll group enquiries.- Processing all group bookings on the student management system as well as sending all… Show more Celtic English Academy is an English language school based in Cardiff. The position of Groups Coordinator is directly responsible to the CEO (in relation to managing partner relationships, group quotes and commission) and the COO (in relation to managing student accommodation, travel, social activities, enrolment etc.). Duties include:- Providing and recording quotes for alll group enquiries.- Processing all group bookings on the student management system as well as sending all letters and invoices to the correct contact.- Monitoring group bookings and sharing relevant information with team members in Marketing, Operations and Academic departments.- Following up with the appropriate department regarding all questions that stem from groups.- Assisting groups with their booking needs, and ensuring the flawless delivery of service from the time of booking. This includes organising all travel, accommodation, meals, social activities and other requests, as required.- Collecting, recording and acting upon group feedback.- Pursuing business opportunities for partnerships or new market developments.- Attending any relevant conferences and workshops such as the English UK events and conduct overseas marketing related activities, as needed.- Representing Celtic English Academy externally at fairs or when conducting agent office visits.- Participating in meetings, conferences and project team activities. Show less

The role of Tour Delivery Leader involved leading a team to deliver the effective and efficient completion of all administration and operational tasks for group tours. The position had a specific focus on overseeing the file and providing an increased level of customer service to the client, as well as a direct responsibility of the files budgets.Primary responsibilities involved:1. Customer Service:- To be the consummate, customer focused employee- To be the main / lead… Show more The role of Tour Delivery Leader involved leading a team to deliver the effective and efficient completion of all administration and operational tasks for group tours. The position had a specific focus on overseeing the file and providing an increased level of customer service to the client, as well as a direct responsibility of the files budgets.Primary responsibilities involved:1. Customer Service:- To be the consummate, customer focused employee- To be the main / lead point of contact for all Party Leader liaison2. File / Account Management:- To be fully aware of each tour and its progress throughout the operational process at all times- To accurately record all happenings pertaining to that file in the systems available3. Budget Management:- To monitor the files financials so as to take advantage of margin enhancement opportunities4. Problem & Incident Management:- To own client issues, find solutions to file difficulties at each stage (pre-departure / in-house / post operation) and to offer suitable client responses5. People Management:- To own and encourage the other members of the team- To identify and deliver training where required- To support the Head of Tour Delivery in maintaining a quality product experience- To actively manage the performance of people reporting into this position6. Product Knowledge:- An in-depth understanding of all company products and procedures Show less

Inspiresport offered a range of football, rugby and hockey tours for schools and youth clubs which involved quality training sessions through professional clubs based within the UK and various European destinations. As Operations Manager, I was responsible for liaising with clubs to determine the dates and timings for the sessions and organising all other aspects of the programme including coach transportation, flights/ferry crossings, accommodation, fixtures and excursions. The role involved… Show more Inspiresport offered a range of football, rugby and hockey tours for schools and youth clubs which involved quality training sessions through professional clubs based within the UK and various European destinations. As Operations Manager, I was responsible for liaising with clubs to determine the dates and timings for the sessions and organising all other aspects of the programme including coach transportation, flights/ferry crossings, accommodation, fixtures and excursions. The role involved file and account management, negotiating with suppliers, managing budgets, providing tour itineraries for the party leaders in good time, and dealing with any issues that arose. Show less

Having worked as a Subject Matter Expert for a Remediation project, I was given the opportunity to become part of the Asset Finance PPI Leadership Team and provided operational support for the whole PPI Department (including Telephony, Log, Dsar, Data Gather, Review, Furthers, Calcs and Payments). I organised system access for new starters (and revoked access for leavers), maintained re-certification of systems, provided headcount / TOM and MI reports, distributed communications to colleagues… Show more Having worked as a Subject Matter Expert for a Remediation project, I was given the opportunity to become part of the Asset Finance PPI Leadership Team and provided operational support for the whole PPI Department (including Telephony, Log, Dsar, Data Gather, Review, Furthers, Calcs and Payments). I organised system access for new starters (and revoked access for leavers), maintained re-certification of systems, provided headcount / TOM and MI reports, distributed communications to colleagues, performed any bespoke tasks and contributed to the AF PPI fortnightly leadership meetings. Show less

Having previously worked as a Case Handler, based on the quality of the cases I submitted and had audited, I was chosen to be a Subject Matter Expert (SME) for a large Remediation project. I worked closely with the Change Team to help deliver training, communicate guidance changes, lead huddles and discussions, and act as a point of contact to provide help and support to Case Handlers working Remediation cases.

I worked as a self-employed contractor for Lloyds Banking Group and started off assessing Payment Protection Insurance (PPI) complaints in the Review department. This involved:- analysing details across multiple computer systems and customer documents- making customer contact calls to validate the information provided by customers- making decisions whether to uphold or defend each case and providing supporting rationale- meeting strict productivity and quality targets set by… Show more I worked as a self-employed contractor for Lloyds Banking Group and started off assessing Payment Protection Insurance (PPI) complaints in the Review department. This involved:- analysing details across multiple computer systems and customer documents- making customer contact calls to validate the information provided by customers- making decisions whether to uphold or defend each case and providing supporting rationale- meeting strict productivity and quality targets set by the client- dealing with sensitive information and adhering to strict data protection protocol Show less

I managed the International Academy brand offering ski, snowboard, diving and surf instructor courses which appealed to people of all ages and backgrounds (particularly gap year students). The role involved:- working with both UK and overseas suppliers to develop various programmes- costing, pricing and using forecasts- achieving high profitability and return on investment- producing weekly KPIs and monthly MD reports for senior management within the TUI Group- providing… Show more I managed the International Academy brand offering ski, snowboard, diving and surf instructor courses which appealed to people of all ages and backgrounds (particularly gap year students). The role involved:- working with both UK and overseas suppliers to develop various programmes- costing, pricing and using forecasts- achieving high profitability and return on investment- producing weekly KPIs and monthly MD reports for senior management within the TUI Group- providing content and imagery for brochures, leaflets and other marketing materials- maintaining high levels of customer service and operational efficiency- updating the website using a Content Management System (CMS)- applying SEO strategies to improve the organic website rankings of the brand- seeking synergies and cross marketing initiatives with sister companies of the TUI group - utilising social media platforms and blogs- producing and sending email newsletters through the CMS- managing a team of people and dealing with staff-related issues- attending conferences and events both in the UK and overseas Show less

I was responsible for managing the product range of the International Academy, which comprised of professional instructor training courses in skiing, snowboarding, scuba diving, surfing and flying. The role involved:- developing the product to ensure maximum profitability and efficiency in line with the strategic aims of the business- researching, planning and briefing the most suitable courses- costing and pricing analysis- the production of a new brochure and… Show more I was responsible for managing the product range of the International Academy, which comprised of professional instructor training courses in skiing, snowboarding, scuba diving, surfing and flying. The role involved:- developing the product to ensure maximum profitability and efficiency in line with the strategic aims of the business- researching, planning and briefing the most suitable courses- costing and pricing analysis- the production of a new brochure and implementation of an annual sales and marketing plan- working with overseas operations and suppliers to ensure that service standards are delivered- overseeing UK operations to ensure the delivery of high standards of customer service and operational efficiency- developing effective relationships with suppliers both in the UK and overseas to build and strengthen the brand reputation- responsibility for all aspects of the pre and post holiday administration including customer documentation and customer services (via the sales managers and sales support)- development and management of the website to maximise its potential as a sales and marketing tool Show less

I provided remote desktop and server support for the Cardiff office (The International Academy), Bristol call centre (Thomson and Jetsave holidays), Austravel retail outlets and home workers based in the UK and overseas.

I organised and operated the International Academy ski, snowboard and scuba diving instructor training courses worldwide (up to 12 weeks in duration).The role involved:- dealing with enquiries and updating databases- producing customer invoices and processing payments- arranging delegate meetings and preparing course information packs- organising key aspects of the programme such as flights, transfers and accommodation- setting up restaurants in resorts and… Show more I organised and operated the International Academy ski, snowboard and scuba diving instructor training courses worldwide (up to 12 weeks in duration).The role involved:- dealing with enquiries and updating databases- producing customer invoices and processing payments- arranging delegate meetings and preparing course information packs- organising key aspects of the programme such as flights, transfers and accommodation- setting up restaurants in resorts and dealing with meal vouchers- negotiating with suppliers and working to budgets- dealing with clothing and uniform stock- liaising with the ski schools regarding the instructor training programme- submitting information to the resorts and purchasing lift passes- registering candidates for their instructor courses / exams- helping to appoint and liaise with resort representatives Show less

I was responsible for organising and implementing the golf programmes for the Special Olympics UK 2001 National Summer Games and the SOUK 3rd National Golf Championships in Cardiff.This involved:- setting event objectives- producing the application forms and event manual- gaining corporate sponsorship from a variety of organisations- managing budgets- marketing the event- securing accommodation for the players and coaches- organising the practice and… Show more I was responsible for organising and implementing the golf programmes for the Special Olympics UK 2001 National Summer Games and the SOUK 3rd National Golf Championships in Cardiff.This involved:- setting event objectives- producing the application forms and event manual- gaining corporate sponsorship from a variety of organisations- managing budgets- marketing the event- securing accommodation for the players and coaches- organising the practice and competition venues- dealing with health & safety issues and risk assessments- recruiting and training volunteers- managing the event on the day- gaining feedback following the event to make future improvements Show less

I worked 1 day per week alongside the Sports Development Officer for People with Learning Disabilities to start the preparations for the Special Olympics UK 3rd National Golf Championships (which I continued organising from home). I also organised Disability Equality Training Courses in Cardiff, providing an insight into how equal opportunities can be successfully encouraged and promoted into everyday life.

I worked as a Pioneer Volunteer contributing in excess of 300 hours of voluntary work towards the preparations of the Sydney Olympic Games.Responsibilities involved the development and management of the Milestone Plans for all 28 Olympic Sports. I represented the Pioneer Volunteers at a prestigious media launch involving Greg Norman (a world class golfer) and worked as a Customer Service Assistant at the NRL Double Header opening event at Stadium Australia.