Alan Bryce Email & Phone Number

Edinburgh, United Kingdom

responsibilities include managing IT systems and networks, ensuring security, and developing and improving IT processes:Ensuring systems are up to date with software updates and patches, and performing regular health checksEnsuring securityPreserving network integrity and security, and defining and refining IT policiesDeveloping improvements to systems and processes, and creating and amending processManaging third-party suppliers for network, hosted services, telephony, and backupMonitoring alertsProactively monitoring alerts and raising tickets as neededSupporting the rollout of new applications and updates to existing applicationsResearching and making recommendationsResearching and making recommendations on server administration, new equipment, and systems

Edinburgh, United Kingdom

Various skills over multiple contracts: Fujitsu – 2nd Line Support Analyst (Senior/Duty Technician)• Providing Remote and Email Support to 70000 users over multiple contracts: RBS Group, International Banking, etc.…. (Virtual Platform)• Ms Office 2003, 2010 & 2013 (Advanced)• SCOM – General monitoring• Active Directory• Print Server Management (Xerox, Lexmark, HP), setting up print queues on Servers (Thin Print & Equitrac ports), DNS• Citrix - Remote access via Citrix Console, Pass through devices such as Printing & Card Readers• Ms Lync support• Documentation – Knowledge base articles and Step by Step user guides• Incident Management – Major Incidents, Call quality, SLA’s, Service Desk queues• Server Patching (SMS, Web.....)• Windows 7 (Virtual Server)• IE & Google Chrome Support• VDI Support – resets, rebuilds, remote support• Project Roll-outs: Thin Client Installations, PC swaps, IT builds etc..... (Lead Engineer on Projects)• SLA – call mitigating• Mass migration support• CRM – Outlook/CRM experience• Virtual Platform Support – Load Balancing, Web Interfaces, XML Brokers,

IT Incidents for end users, over phone or by remote connectionDuties included: - OS Support for Windows XP, Windows 7 and Novell ZCM. - General Support for MS Office applications. - PC, Laptop and Thin Client support. - PC workstation security administration using Sanctuary Management Console, Win Magic ‘SecureDoc Enterprise Server’ software. - Novell Secure Login Support (SSO v6.1 - 8 software). - Email management using Mimesweeper. - Citrix support and administration (Hyper-V - V-Sphere). - Account and Profile administration via Novell Console One, Novell iManager and Active Directory.

Dealing with Incidents and requests at first point of ContactIT Fixes for end users

Hnd, Technical Support

HND Technical Support

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