Alan Carpenter Email & Phone Number

United States

United States

Chantilly, Virginia

Reston, Virginia

Vice President responsible for the Federal Civilian business growth and operations to include National and Homeland Security Programs. Accountable for overall business unit performance, growth and client satisfaction. This includes business development, strategic partnering and marketing and branding to improve the corporate position in target markets. In less than 18 months, the overall business is up 15% with a new contract award in a new market and contract extensions, exiting some markets that were not strategic and increasing focus on the Department of Homeland Security. Client satisfaction survey remain high with the corporate annual survey was an average of 4.7 out of 5.0.

Arlington, Virginia

Lead the $30M Homeland Security and International Program business. The DHS accounts included FEMA, USCG, ICE, TSA and HQ. The International Programs accounts included Department of State and USAID. The account revenue represented 50% of the total eGlobaltech revenue across a diverse set of services. Responsibilities included client relations, team satisfaction, contract, pricing, profitability, business development and capture.

Accountable for business unit’s overall performance with an average 10% increase in revenue and 50% gross margin year over year. Client satisfaction, retention and growth in existing accounts increased under his leadership, with formal contract ratings of exceptional across all projects. Mr. Carpenter achieved these business results through a multi-faceted approach that included: a laser focus on improving client relationships and expanding existing client accounts; better oversight and management of the existing account portfolio; a cost containment program; and a strategic shift in corporate investments to new high growth opportunity markets. In 2014, Mr. Carpenter conceptualized and led the development of RG’s public safety broadband initiative that led to a new CBP Wireless Systems Program Division contract for 2015. He leveraged this CBP award to penetrate the State market in public safety broadband and Land Mobile Radio market. In this unique and competitive federal market, the business unit met its’ revenue and margin targets.

Customs And Border Protection Locations

Program Executive, DHS, Customs & Border Protection June 2010 to October 2013Wireless Systems Program Management OfficeImplemented the nationwide, $127 million integrated logistics program to operate and maintain mission critical voice communications nationwide. This plan included a 15 - year life cycle cost estimate and analysis resulting in savings of approximately $25 million as a result of linking cost to requirements and specific needs of users across Field Support, Facilities Management and Engineering and the National Law Enforcement Communication Center. The plan was approved by the DHS governing bodies, executive and political management. The cost estimate and risk management methods were recognized as best practice allowing the client to make strategic choices and better allocation of resources.Senior Executive Consultant, DHS, CBP November 2006 to June 2010Secure Border Initiative (Currently PMOD)Accountable for the program and business management functions for a $100 million contract integrated into a $2.1B program. The objective to develop nationwide, border security software designed to integrate multiple system components for the “virtual-fence” deployed along the southwest border of the United States. The “virtual fence” was completed, deployed and is currently in use along the southwest border for surveillance and interdiction. This system is credited with operational improvements, allocation of CBP resources and a 20% improvement in interdiction of contraband.

Credited with the growth of IBM’s DHS CBP client account from $500k to $2.1million annually for two consecutive years. The objective of the CBP Cargo Systems Program Office project was to demonstrate how client technology investments in CBP cargo processing in land ports of entry contributed to operational improvements. Mr. Carpenter was responsible for account management, client and business partner relations, service delivery, project scheduling, and cost management related to the delivery of work products and deliverables. Under his account leadership, all contract schedule and cost variances were within program thresholds for contract performance. The DHS CBP client awarded IBM an additional $1.2million to expand the project scope beyond the original contract terms. Led IBM’s Strategy and Change practice focused on the Environmental, Transportation and Federal markets. In this capacity, he was responsible for the delivery of consulting services, account management, talent management, and the practice’s business and financial management and reporting functions. In addition to his practice management role, he was credited and rewarded for the direct sales of $192 million in revenue with $300 million in signings. Designed and delivered a B2B platform for a large logistics company. The engagement included recommendations for extending the corporate brand on the web and developing an overall blueprint as the foundation for the portal. The project team developed recommendations for an e-business strategy and a corporate governance structure. In addition, the blueprint described information design, content strategy, design studies, and a high level technical architecture. The client executive management team accepted and implemented IBM’s recommendations.

Falls Church Va

As Principal, Mr. Carpenter had a wide range of leadership responsibilities. In addition to overseeing numerous process improvement, reengineering and change management client service projects for public and commercial sector accounts, he was responsible for business development and account growth activities. During his tenure at Computer Sciences Corporation, Mr. Carpenter refined his strategy, operations, program management, and client and stakeholder management skills.

Mba, Information Systems

Bs, Health Management

Diploma, General