The Freedom Years Weekdays From 7am The Dance Years Friday from 10pm.

• Prepared and developed courses in Manual Handling and Forklift operation to suit the relevant workplace and adapt to the needs of the participants • Ensure all participants understood the main aspects of Manual Handling mainly The Legislation and Anatomy• Ensure all participants completed three exams to successfully obtain a certificate.• Correction of all exams to Department of Education standards accredited by FETAC.• Instructed reach & counter balance fork-lift training for external companies contracted to FAS.

Key Responsibilities: •Microsoft Licensing Renewals of type: PIL/DEIS School Agreements OVS-ES •Preparation of agreement documentation for Microsoft renewals and placing of renewal orders with distributor•Symantec and Adobe Renewals •Dealing with customer support via, phone and e-mail in relation to Renewals, New leads and Existing customers technical support.•Weekly Management reports prepared. Key Achievements: •I implemented and re-organised the Renewal's process to clear the previous 2 years back log and implemented processes to ensure all renewals are now processed prior to their expiry. •I implemented new customer support structure to ensure customers had a more efficient and effective experience when contacting us.

Key responsibilities;• Provide advice and support and assist the operations team in implementing current best practice.• Develop and implement H&S Policies and procedures for Dublin and Belfast office.• Manage the closeout of all regulatory audit actions.• Complete safety and environmental audits to ensure compliance.• Completion of all H&S risk assessments, implement controls, and maintain safety statement and risk registers.• Maintain and test Emergency Response Plans and provisions.• Develop and implemented approved audit programme• Promote and maintain Environmental best practice and implement appropriate controls as directed.

Key responsibilities;• Respond promptly to customer inquiries and issues either by telephone or electronically • Handle and resolve customer complaints across three brands of the company. • Manage customers’ accounts• Keep records of customer interactions and transactions• Prepare and distribute customer activity reports for Management meetings• Ensure that all customer transactions are handled in an efficient and customer-centric way• Communicate and coordinate with internal departments ( fraud, technical, billing)• Manage email and telephone enquiries on behalf of Sami (Software Asset Management Ireland)• Obtain and evaluate all relevant information to handle product and service inquiries• Promote and source suitable products in line with customer requirements when relevant• Marketing (produce newsletters, product knowledge, brand awareness)• HTML experience (update S4S UK/IE platforms)• Ensure all social media is kept up to date across all brands of the business. • Use IT systems to manage stock levels, delivery times and costs. • Use associated information systems to coordinate and control the order cycle.• Develop new business by gaining new contracts with suppliers.• Liaise and negotiate pricing, discounts and promotions with suppliers• I have had experience in interviewing applicants for the customer service roles in SAMIKey Achievements: • Introduced “live chat” to Software4Students as a way to enhance customer experience. This in turn improved customer service by 7% monthly.• Identified and created a variety of learning materials and resources such as user manuals and online webinars to support and improve customer experience.This contributed to an 11% drop in phone calls. • Successfully implemented a changeover to Download from Media products to ensure customer satisfaction.• I managed and coordinated the successful migration and build of our new website in 2013.

Edvance school management system is a custom built solution for Irish primary schools designed to help teachers streamline admin processes. Key Responsibilities: • Ensure all existing clients are communicated directly and effectively in regards to their school management system.• Migrated Data from a previous system to a new digital platform for all over 100 customers• Create user manuals and present online Webinars on a monthly basis• Log all feedback and ensure all issues are dealt with by in-house development• Use database to create new schools/classes on an hourly basis • Log information on Salesforce and SysAid Systems.

Key Responsibilities:• Provide technical/product support to customers via telephone and email for Software4students Ireland & UK. • Provide account and application support, with regards to software functionality and troubleshooting of system configurations and network settings for newly purchased software. • Escalate issues to several departments (fraud, technical, billing)• Manage customers’ accounts• Ensure that all customer transactions are handled in an efficient and customer-centric way • Take customers through relevant registration process• Provide added support to the sales team in regards to premium accounts• Create and distribute user manuals to provide a better understanding of the platform

DPAS is a leading provider of practice-branded dental plan administration services, offering everything you need to implement and promote your plans effectively. DPAS set up and run dental payment plans, creating patient loyalty and financial stability for your practice while providing patients with a means of budgeting for their regular dental care.I was tasked with the management of setting up the Dublin base for the UK company. •Using a range of office software, including email, spreadsheets and databases;managing filing systems;•Developing and implementing new administrative systems, such as record management;•Recording office expenditure and managing the budget;•Organising the office layout and maintaining supplies of stationery and equipment;•Maintaining the condition of the office and arranging for necessary repairs;•Organising and chairing meetings with staff •Overseeing the recruitment of new staff, sometimes including training and induction;•Ensuring adequate staff levels to cover for absences and peaks in workload, often by using temping agencies;•Carrying out staff appraisals, managing performance and disciplining staff;•Delegating work to staff and managing their workload and output;•Promoting staff development and training;•Implementing and promoting equality and diversity policy;•Writing reports for senior management and delivering presentations;•Responding to customer inquiries and complaints;•Reviewing and updating health and safety policies and ensuring they are observed;•Arranging regular testing for electrical equipment and safety devices;•Attending conferences and training;•Management of IE social media.

Key Responsibilities:•Perform inspections of purchased parts, subassemblies or finished company products according to well defined criteria using standard physical, mechanical and/ or electrical measurements. •Rework or reject subassemblies or finished products as required.•Conduct and document process and system audits using written procedures as audit standards.•Accurately document the results of the inspections and testing•Maintain all controlled document files and test records in a timely and accurate manner•Coordinate calibration of all test equipment and fixtures • Monitor critical equipment and instrumentation to ensure proper operation and calibration.• Participate in the construction and/or revision of SOPs for the inspection function. • Assist in the writing and updating inspection procedures, protocol and checklists. • Evaluate problems and make initial recommendations for possible corrective action to supervise. • Work with production management and Quality Assurance to provide feedback to assemblers regarding accuracy of assembly procedures. • Perform review of Device History Records and other documentation for compliance to established procedures and Good Documentation Practices