Alan Doyle Email & Phone Number

Hampton, Middlesex

2nd\3rd line supportTUI Travel PLC is the world's leading leisure travel company operating in over 180 countries. Since July 2009 I have been a 2nd/3rd line Support Analyst operating mostly within the ski division. My role is generally infrastructure support encompassing Microsoft Windows and Linux Red Hat servers (both physical and virtualised on VMware.

1st\2nd\3rd line support In 3.5 years at Morse I provided support at all levels from Helpdesk to 3rd line, on a wide variety of systems including the Active directory infrastructure, LAN (Wired and Wireless) Infrastructure, email (MS Exchange 2000/2003), blackberry, Microsoft CRM and Avaya phone systems. As the senior member of the Service desk team I was.

2nd Level PC Support My initial roll within the company involved mainly desktop and laptop rollout and network configuration as the company sought to establish the Strand Offices. I soon assumed responsibility for developing, maintaining and updating the various desktop and laptop builds used throughout the company. This also included all desktop software.

2nd, 3rd Level desktop/server support My main responsibility was the development, maintenance and administration of Dell's internal network and computing architecture, which consists of NT server, Intranet, Exchange Messaging, Lotus Notes and over 1200 NT desktop systems. This included the design of build standards for server and desktop environments.

Masters In Management Science, Management Science

2:1 B.Eng., Civil Engineering