Alan Doyle Email & Phone Number

Hampton, Middlesex

2nd\3rd line supportTUI Travel PLC is the world's leading leisure travel company operating in over 180 countries. Since July 2009 I have been a 2nd/3rd line Support Analyst operating mostly within the ski division. My role is generally infrastructure support encompassing Microsoft Windows and Linux Red Hat servers (both physical and virtualised on VMware platforms), Active Directory and Cisco networks. I installed and configured the Altiris management suite platform which we use for deploying, patching and managing our desktop and server resources. I am the main support person for our reservation system JFA which runs on a UNIX like Open VMS platform. I have also picked up some strong Linux skills as I am heavily involved in the support of our websites which run on a Red Hat Linux, Apache and MySQL platform.Key Skills used: Windows Server 2003/2008 (within an Active Directory domain)Exchange server 2003/2010Red Hat Linux 5.4VMware ESX 3.5, 4.0Avaya Site Administration 3.0Reservations systems support (JFA running on Open VMS)Altiris Total Management Suite (including DS 6.9)Cisco routers and switchesMicrosoft SQL server 2000, 2005, 2008

1st\2nd\3rd line support In 3.5 years at Morse I provided support at all levels from Helpdesk to 3rd line, on a wide variety of systems including the Active directory infrastructure, LAN (Wired and Wireless) Infrastructure, email (MS Exchange 2000/2003), blackberry, Microsoft CRM and Avaya phone systems. As the senior member of the Service desk team I was both the point of contact for other members of the team before escalation to server\applications\networks teams and the 'buddy' or mentor to new members of the team helping them to get familiar with the processes\systems we used. I was heavily involved in setting up the backup systems (Veritas) for both UK based and various remote offices. While here I also passed the ITIL v.3 foundation course and completed the Cisco CCENT accreditation course.

2nd Level PC Support My initial roll within the company involved mainly desktop and laptop rollout and network configuration as the company sought to establish the Strand Offices. I soon assumed responsibility for developing, maintaining and updating the various desktop and laptop builds used throughout the company. This also included all desktop software deployment within the company.I was also the senior member of the 2nd line support team during most of this period providing support remotely, desk side and over the phone.

2nd, 3rd Level desktop/server support My main responsibility was the development, maintenance and administration of Dell's internal network and computing architecture, which consists of NT server, Intranet, Exchange Messaging, Lotus Notes and over 1200 NT desktop systems. This included the design of build standards for server and desktop environments, technical support for operational issues, management of the MS Exchange infrastructure and management of network and desktop security. Much of the administration to desktop systems I automated through Kixtart login scripts, which run almost unnoticed by users.

Masters In Management Science, Management Science

2:1 B.Eng., Civil Engineering