Alan Gregory Email & Phone Number

South Bend-Mishawaka Region

Keystone, Colorado

Communicating housekeeping and guest related information to the correct person(s). This includes but is not limited to daily cleaning assignments, maintenance requests, priority rooms, front desk/guest service information, special requests etc.All incoming calls and emails related to Housekeeping are followed up on a daily basisTracks progress of all housekeeping staff, works closely with Housekeeping managers to ensure housekeepers and inspectors are properly updating the housekeeping system and that rooms are being prioritized as they should.Make sure that all daily work and tracking spreadsheets are updated and complete at the end of the day.Verifies all room statuses are correct in the computer at the end of the day and properly follows up on any inconsistencies.Develop relationships and communicate effectively with the Housekeeping staff, Front Desk, Guest Services and Property Managers

Keystone, Colorado

Answer guest questions about resort activities, transfer calls, takes guest messagesDispatch Keystone Emergency Services per established procedures, log all dispatches, contact additional agencies/resources as needed.Assist Owners and Guests with luggage, roommoves, wheelchairs, cribs and rollaway beds.Receive housekeeping requests from guests, owners, employees and dispatch to appropriate housekeeping department.Receive maintenance requests from guests, owners and employees and dispatch out to appropriate Property Management office and log all callsExplain guest pay folios over the telephone and e-mail receipts.Complete shift duties, follow procedures to ensure completion, pass to next shift as necessary.

New Buffalo,Michigan

Answered inbound calls from guests to help them with any question they had about the casino. Made outbound calls when needed. Made hotel and/or dining reservations for the guest

Ran register, Made change, Open credit accounts for customers, Greeted customers.

Made sure all orders were shipped out correctly using UPS Worldship & USPS shipping programs,Supervised 1 employee, Took weekly inventory of supplies and ordered when needed.