As part of the training for California State certified pharmacy technician this externship required front and back pharmacy work that integrated processing prescriptions, creating and maintaining customer profiles, billing and insurance, stocking and inventory as well as customer service.

Provided surveillance and long term failure analysis for 4ESS, DMS200/Tops, SS7 STP's, SCP, CCSN and associated switch node network elements. Generated root cause analysis reports on service affecting outages. Responsible for the monthly 4ESS Switch Network Health reports weekly and 4ESS Core Business reports. On-call duty responding to high priority trouble tickets and trunk trouble reports during off hours and on weekends. Provisioning, maintaining, remote testing and turn up of digital pair… Show more Provided surveillance and long term failure analysis for 4ESS, DMS200/Tops, SS7 STP's, SCP, CCSN and associated switch node network elements. Generated root cause analysis reports on service affecting outages. Responsible for the monthly 4ESS Switch Network Health reports weekly and 4ESS Core Business reports. On-call duty responding to high priority trouble tickets and trunk trouble reports during off hours and on weekends. Provisioning, maintaining, remote testing and turn up of digital pair gain (DPG), DSL and associated equipment in the Network Operations Center, a 24/7 environment. This included all parameters such as naming convention, IP strings, alarming, and appropriate software being loaded on appropriate equipment and in server tables. Supply technical assistance for field technicians and inter-office technicians for AT&T, Internet Service Providers (ISP's) and Competitive Local Exchange Carriers (CLEC's) in the provisioning of Digital Pair gain DSL and dial tone. Identify failure and dispatch as necessary for single or multiple customer outages involving DSL or dial tone to point of restoration and failure identification. Often this required being in charge of multiple conference calls simultaneously while conducting remote software commands and/or supervision for onsite hardware replacement. Offered mentoring and training for less experienced technicians in order to improve team performance. Show less

Transitioning from Navy to civilian careers I accepted a temporary warehouse position. This position required merchandise handling and stocking, loading and unloading trucks, forklift use, computer use, customer assistance and large item handling.

Accountable for the maintenance of main frame computers, associated peripheral equipment interfacing with and using the programs ran by the main frames, either directly as primary technician or indirectly as supervisor of responsible technicians. As supervisor of five work centers, comprised of five leading technicians and their direct reports, in charge of equipment reliability and uptime comprising such systems as interior and external communications, various ship sensors, navigation… Show more Accountable for the maintenance of main frame computers, associated peripheral equipment interfacing with and using the programs ran by the main frames, either directly as primary technician or indirectly as supervisor of responsible technicians. As supervisor of five work centers, comprised of five leading technicians and their direct reports, in charge of equipment reliability and uptime comprising such systems as interior and external communications, various ship sensors, navigation equipment, operational programs utilized in the ship's ability to fight and in the management of supply and procurement. Administration of watch/duty schedules and the timely response of technicians to customer/user trouble reports. Responsible for the availability of consumable supplies and high usage spares and the maintenance and upkeep of all work center offices and equipment rooms. Provide annual evaluations of personnel, counseling and training. As a Radioman; was responsible for the coding and decoding of all incoming and outgoing message traffic, duplication and distribution of message traffic and safe guarding of Top Secret crypto keys. Utilized transmitters and receivers both high frequency and satellite, establish and maintain various communication circuits. Show less