Responsible for the installation, repair and maintenance of multi-functional devices and printers, under service operation contracts, to a specified standard. Achieving a high first time fix rate and a low recall percentage Respond to callouts within the required timeline. Resolve technical faults / undertake technical modifications and complete repairs. Provide training and advice on aspects of the machine functions so the customer fully understands its capabilities, and the highest level of service is provided. Be customer focused and have excellent problem solving skills.Implementing all appropriate modifications and keeping up to date with technical changesFollowing servicing schedules and highlighting problem machines Installation of MFD’s to manufacturer and customer specifications including IT connectivityIdentify issues, perform diagnostics and complete on-site repairs.Provide preventative maintenance to ensure all products perform to optimal efficiency.Escalate unresolved issues according to the SLA guidelinesSupport workshop tasks when requiredProvision of multi-level customer trainingParticipate in maintaining and developing a positive relationships with customers and end usersManage tools and parts and time in an efficient wayWork effectively as both part of a team and as an individualProvide on-going accurate updates of activity and success for your managerProvide Job Sheets to Admin team.Attend meetings and training as requestedObserve Health &Safety at all times and ensure that the company assets you are responsible for are kept to the required standard