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Alan Smith is listed as Manager Aftermarket Technology Australia at Volvo Group Trucks Technology at Volvo Group Trucks Technology, a with 48675 employees, based in Greater Brisbane Area, Australia. AeroLeads shows a matched LinkedIn profile for Alan Smith.
Alan Smith previously worked as Manager Aftermarket Technology Australia at Volvo Group Trucks Technology and Project Manager Aftersales at Volvo Group Australia. Alan Smith holds Diploma, Business (Frontline Management) from Tafe Queensland Brisbane.
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Alan Smith is a Manager Aftermarket Technology Australia at Volvo Group Trucks Technology at Volvo Group Trucks Technology. He possess expertise in vehicles, automotive aftermarket, automotive, management, continuous improvement and 20 more skills.
Listed skills include Vehicles, Automotive Aftermarket, Automotive, Management, and 21 others.
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Brisbane, Australia
Lead and development AB Volvo Aftermarket Techhology Department in Australia. Project and Quality Manager for Aftermarket requirements in Australia. Directing various functions within the AMT department such as Spare Part Engineering, Spare Part Information, in the group. Develop and secure processes for the introduction of local and overseas product introductions in the Oceania region.
Brisbane, Australia
Implemented new projects. Monitored performance indicators within the Aftersales Project Support department. Developed the Technical Material Analysis (TMA) Support function to ensure continued growth. Integrated TMA with the MQR and ARGUS quality reporting and case management systems. Provided TMA support to the dealer importer network and field personnel. Responsible for quality costs to be kept to a minimum. Ensured Departmental financial targets and budgets were met. Responsible for Tool rental program to the dealer and importer network. Responsible for Vendor recovery, domestic and international. Responsible for Supplier agreements - Aftersales warranty and technical.
Brisbane, Australia
Developed Technical Support services for Mack and Volvo within Australia and nominated export markets. Ensured the Mack and Volvo brand image and reputation in the market place was upheld. Developed the Technical Support function to ensure continued growth and customer support. Responsible for quality costs being kept to a minimum and monitored performance indicators within the Aftersales Technical Support. Ensured departmental financial targets and budgets were met. Managed the technical Helpdesk. Ensured quality defects were reported and actioned through the MQR and QJ process. Provided technical support to the dealer and importer network and field personnel. Responsible for special tooling including VCADS Pro to the dealer and importernetwork . Managed the Technical Material Analysis (TMA). Ensured all applicable projects for the Aftersales were implemented and adhered to in accordance with Global Development Process (GDP). Developed organisation structure and staff competencies.
Brisbane, Australia
Managed Technical, Warranty and Mack Contract Maintenance (MCM) department and team members responsible for all the technical, Warranty and MCM administration processes. Administered Technical, Warranty and MCM accounts including analysis, reporting and budgeting of all provisions. Responsible for product and technical advice and support to the dealer network. Planned and co-ordinated technical training for dealer network. Released service literature, product updates and product improvements in the field. Liaised with Mack Trucks Inc and Renault on technical and quality information. Supervised and set projects for Service Engineering team. Assisted and supported Regional Service Managers with field product concerns. Analysed reports of top quality issues and recommended field fixes to Mack Engineering group and suppliers. Controlled and analysed “Help Desk” enquiries by identifying dealers requiring technical support and further product training. Reviewed field failure reports and advised key personnel of any concerns. Involved in cross functional teams for product development and improvement
Brisbane, Australia
Managed Warranty and Mack Contract Maintenance (MCM) department and team members responsible for all the warranty and MCM administration processes. Administered Warranty and MCM accounts including analysis, reporting and budgeting of all provisions. Managed development of contract maintenance quoting system. Carried out dealer training and Warranty / MCM audits. Administered the Warranty and MCM policy. Reviewed, recommended and released warranty terms and conditions. Managed claim work in progress. Liaised with Dealers.
Other employees you can reach at volvogroup.com. View company contacts for 48675 employees →
Raja Telecom
Colleague at Volvo Group Trucks TechnologyBirbhum, West Bengal, India
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Smruthi Mk
Colleague at Volvo Group Trucks TechnologyBengaluru, Karnataka, India
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Philippe Guillard
Colleague at Volvo Group Trucks TechnologyGreater Le Havre Area, France
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Bárbara Letícia
Colleague at Volvo Group Trucks TechnologyBrazil
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Janarthanan U
Colleague at Volvo Group Trucks TechnologyBengaluru, Karnataka, India
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JP
Jian Petersson
Colleague at Volvo Group Trucks TechnologyGreater Gothenburg Metropolitan Area, Sweden
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Bharath M
Colleague at Volvo Group Trucks TechnologyBengaluru East, Karnataka, India
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Annie Galland
Colleague at Volvo Group Trucks TechnologyFrance
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Laura Fuchs
Colleague at Volvo Group Trucks TechnologyGreater Paris Metropolitan Region, France
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CA
Chuck Albrecht, Cfa
Colleague at Volvo Group Trucks TechnologyChapel Hill, North Carolina, United States
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Quick answers generated from the profile data available on this page.
Alan Smith works for Volvo Group Trucks Technology.
Alan Smith is listed as Manager Aftermarket Technology Australia at Volvo Group Trucks Technology at Volvo Group Trucks Technology.
Alan Smith is based in Greater Brisbane Area, Australia while working with Volvo Group Trucks Technology.
Alan Smith has worked for Volvo Group Trucks Technology, Volvo Group Australia, and Mack Trucks Australia.
Alan Smith's colleagues at Volvo Group Trucks Technology include Raja Telecom, Smruthi Mk, Philippe Guillard, Bárbara Letícia, and Janarthanan U.
You can use AeroLeads to view verified contact signals for Alan Smith at Volvo Group Trucks Technology, including work email, phone, and LinkedIn data when available.
Alan Smith holds Diploma, Business (Frontline Management) from Tafe Queensland Brisbane.
Alan Smith is listed with skills including Vehicles, Automotive Aftermarket, Automotive, Management, Continuous Improvement, Product Development, Project Management, and Process Improvement.
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